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CDS 3 CREATE DELIVER AND SUPPORT SERVICES
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CDS 3 CREATE DELIVER AND SUPPORT SERVICES
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CDS 3 CREATE DELIVER AND SUPPORT SERVICES5 Ways in which an Organization can manage demand :
1) By reducing variations in demand for value by using pricing mechanisms based on
the volume of work
2) By increasing the variation in how much demand is taken into a value stream
3) By increasing how much demand can be satisfied within a given period of time
4) By reducing the cost of increasing or decreasing capacity
5) By using shift-left techniques to fulfill demand
3 Advantages of Digital Forms
1) Enable Instant Data Transmission
2) Eliminate Assignment Lists
3) Foster Data Consistency
4) Ensure an uninterrupted flow of work by eliminating work queues
5) Provide better guidance to users through controls and automation
1,3,5
A method of managing work in which a variety of specialist resources or stakeholders
work on an item until it becomes apparent who is best placed to continue with the work,
at which point the others are freed up to move on to other work items
Shift Left
Swarming
Prioritizing
Swarming
These swarms meet frequently throughout the day to review incoming work, select
quick to complete items, and validate that the correct information has been recorded for
work that requires onward assignment
Dispatch swarms
Backlog swarms
Drop-in swarms
Dispatch swarms
, These swarms convene on a regular or ad hoc basis at the request of product or service
specialists who need input from members of other specialist groups, thereby avoiding
delays as work items get reassigned between teams and queues
Dispatch swarms
Backlog swarms
Drop-in swarms
Backlog swarms
2 multiple choice options
These swarm experts are either made continuously available or they continuously
monitor the activity of other teams to decide if and when to get involved
Dispatch swarms
Backlog swarms
Drop-in swarms
Drop-In Swarms
4 Techniques for Prioritizing Work
1) Resource availability or quality : Prioritization is determined by the availability of
resources to complete the work
2) Market demand : Prioritization is based on a product that may not be an
organization's offering but the market demands it so the org may change its product
offering and outline new ways to offer it soon
3) Time factors : Prioritization is determined by the time required to complete work items
such as shortest item first or longest item first
4) Employee effect : Prioritization is based on work items that motivate employees and
encourage teamwork
5) Source or type of demand : Prioritization is based on work items that are entitled to
more immediate attention, such as a request from the CIO
6)Triage : Prioritization is determined by urgency based upon an assessment of the
impact a delay may cause
1,3,5,6
Key Statements of Swarming (Pick 3)
1) Swarming is a method of managing work in which a variety of specialist resources
work on an item until it becomes apparent who is best placed to continue with the work,
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