WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT
EXAM LATEST 3 VERSIONS ALL 300 QUESTIONS AND CORRECT
DETAILED SOLUTIONS
WGU C720 OPERATIONS AND SUPPLY CHAIN MANAGEMENT EXAM A
A new, energy efficient furnace is being installed in a steel factory. Because it would have added 10%
to the cost of the furnace, the management has decided not to install the optional safety override.
This decision is most likely to lead to what?
An increase in legal costs.
What refers to the organizational issue of balancing financial profitability with environmental
responsibility?
Sustainability
Operations managers rarely become involved with worker safety or environmental pollution
complaints because such ethical issues are only handled by an organizations legal department. True or
false
False
SWOT analysis is used as a ______ tool when a firm crafts a strategy that helps distinguish itself
amount competitors, develop competitive advantages, and avoids barriers within the business
environment.
Strategic
The difference between the lowest cost producer of a good and the next lowest cost producer of the
same good is known as a -
Relative advantage
Characteristics associated with a perpetual inventory system -
1
,Page 2 of 95
-when a company needs to know the exact inventory balance at all times
-when a company wants an accurate financial statements
Under what two conditions should a periodic review system be adopted?
-when a supplier will only deliver at a specific interval
-when a company must manually track inventory levels
SWOT analysis is used as a _____ tool when used to uncover exploitable opportunities within the
competitive landscape.
Simple
What best describes a competitive advantage?
A capability valued by customers that gives a firm an edge over its rivals.
A technique used to analyze the flow of materials, ideas, and information to understand how
processes function. Each activity in the process is defined as a value added or non value added.
Value steam mapping
In a JIT environment, the master schedule usually has a ______ planning horizon.
2-3 months
What production system uses general purpose machinery and is level scheduled ?
JIT
What indicated the quantities of component parts that will be made each day, because leadtimes are
usually short in a JIT environment.
Final assembly schedule
Which technique should a company adopt to keep a smooth production process?
Level schedule
2
,Page 3 of 95
What helps to reduce set up time in a JIT system?
Placing the needed tools and equipment in predetermined locations and shortening the downtime of
equipment
Why is the movement of materials simplified in a JIT system ?
Parts are moved by hand.
What types of waste are related to JIT ?
Inventory
Waiting
Motion and movement
Transportation
Overproduction
Over-processing
Defects
A firm that uses JIT would most likely use a group technologies production system to ________?
A group technology production system may be used to make several different, but related parts. The
idea behind GT is that each part follows the same essential processing sequence which can reduce set
up time.
What is employee empowerment?
Extending employee responsibility and authority to the lowest levels of an organization
Crosby
Quality is Free, Zero Defects, Do it right the first time
Juran
Fitness for use, Pareto
3
, Page 4 of 95
Taguchi
Robust Design and Parabolic Quality Loss Function
Higher quality products and processes
Quality must be designed into a product
Deming
14 points, system caused defects (not employee caused)
Ishikawa
fishbone diagram; cause and effect diagram to diagnose quality problems
A key advantage of team problem solving is that team members _________.
share (workload)
Benchmarking
The purpose of benchmarking is to set a standard based upon the company that is recognized as the
best at a certain activity
A _____, which is also know as a box chart, illustrates the frequency of data observationswithin a
present range of values.
histogram
Which tool is used in the six sigma define phase to provide an overview of an entire process and
identify what is necessary to meet customer needs?
Value stream mapping
What is value stream mapping?
A process that helps managers understand how to add value in flow of material and information through
the entire production process
4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller eddietaylor. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $22.99. You're not tied to anything after your purchase.
