HSPM 500 FINAL EXAM WITH GUARANTEED ACCURATE ANSWERS |VERIFIED
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Course
HSPM 500
Institution
HSPM 500
Define organizational culture: - ACCURATE ANSWERS the beliefs, attitudes, and behaviors that are shared among organizational members / commonly defined as the character, personality, and experience of organizational life (culture prescribes the way things are done, and is defined, shaped, and reinf...
HSPM 500 FINAL EXAM
HSPM 500 FINAL EXAM WITH GUARANTEED ACCURATE ANSWERS |VERIFIED
Define organizational culture: - ACCURATE ANSWERS✔✔ the
beliefs, attitudes, and behaviors that are shared among organizational
members / commonly defined as the character, personality, and
experience of organizational life (culture prescribes the way things are
done, and is defined, shaped, and reinforced by the management team.)
What are extrinsic motivators? - ACCURATE ANSWERS✔✔
reinforcements that are given, such as bonuses to teams of workers when
quality and patient satisfaction are demonstrated to be exceptional.
What are intrinsic motivators? - ACCURATE ANSWERS✔✔ Derived
from within the individual. For a healthcare employee, this could mean
taking pride and feeling good about a job well done.
,Motive - ACCURATE ANSWERS✔✔ something (a need or desire) that
causes a person to act
What does SWOT stand for? - ACCURATE ANSWERS✔✔ Strength,
Weakness, Opportunities, Threats
What are the functions of a SWOT analysis? - ACCURATE
ANSWERS✔✔ - strategy development,
- gather a snapshot of how the organization is currently interacting with
the market in comparison to others,
- to identify other market opportunities and threats that the organization
may want to address
Quality problems as defined by Chassin: - ACCURATE ANSWERS✔✔
underuse: the failure to provide a health care service when it would have
been beneficial to the outcome of a patient
-- not immunizing child
overuse: health care service is provided when potential for harm is
greater than benefit
-- antibiotics for a viral infection
misuse: appropriate service has been selected but preventable
complications occur and patient does not receive full benefit
3 parts to Donabedian's definition of quality: - ACCURATE
ANSWERS✔✔ - structure: quality personnel and facilities
, - process: quality processes in both management and production of
health care
- outcome: quality resulting from the application of structural and
process variables
Donabedian's four parts: - ACCURATE ANSWERS✔✔ technical
management- clinical performance
interpersonal relationships- provisions of care in collab with patients and
providers
amenities of care- clean and comfy facilities
ethical principles guiding care- patient's interest and wellbeing
The purpose of health insurance - ACCURATE ANSWERS✔✔ to help
you pay for care you need. It protects you and your family financially in
the event of an unexpected serious illness or injury that could be very
expensive.
two types of care settings - ACCURATE ANSWERS✔✔ - direct:
provide care directly to a patient
- indirect: not directly involved in providing care to patients but rather
provide products and services to direct care settings
external domain - ACCURATE ANSWERS✔✔ the influences,
resources, and activates that exist outside the boundary of the
organization but that significantly affect the organization.
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