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NPLQ COURSE DETAILED EXAM QUESTIONS WITH 100% VERIFIED ANSWERS
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NPLQ COURSE DETAILED EXAM QUESTIONS WITH 100% VERIFIED ANSWERS
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NPLQ COURSE DETAILED EXAMQUESTIONS WITH 100% VERIFIED
ANSWERS
What constitutes accountability for a lifeguard? - ANSWER Make sure you always
follow your training in the event of an emergency so that you have nothing to
worry about throughout the inquiry.
What is a lifeguard's duty under the Health and Safety Act of 1974? - ANSWER:
Take care of yourself and others.
Contribute to safety preparations and the development of PSOP.
Cooperate with colleagues.
Notify your boss if there is any circumstance that poses a threat.
What is an employer required to do under the Health and Safety Act of 1974? -
ANSWER: Protect the safety and welfare of members of the public and staff.
Provide adequate information, education, and training to help employees work
safely.
Regularly conduct risk assessments in the workplace.
Develop PSOPs and ensure that all staff understand them.
Ensure safe and healthy working environment.
How should you act when speaking with a customer? - ANSWER: Smile.
Eye contact
Be fair, yet firm.
,Provide reasoning for any judgments made.
Do not show anger.
Never intimidate clients.
Remain calm.
What does "COSHH" stand for? - ANSWER: Substances Hazardous to Health
What is COSHH? - ANSWER The regulation requires employers to control
dangerous substances (chemicals, cleaning chemicals).
What exactly is REACH stand for? - ANSWER Registration Evaluation
Authorization and limitation of Chemicals
How can you identify a forbidden sign? - ANSWER: Red circle with a red diagonal
line running across it, white background.
How do you recognise a Warning Sign? - ANSWER: Yellow triangle with black
outline.
How do you identify a mandatory sign? - ANSWER: Blue circle
How do you identify an emergency escape or first-aid sign? - ANSWER: Always
green and white.
What does the prohibition sign represent? - ANSWER This demonstrates activity
that is likely to enhance or cause danger.
What does the Warning sign indicate? - ANSWER This provides a warning about a
threat or risk.
,What does a required sign represent? - ANSWER This mandates a particular
behavior that must occur.
What does the emergency escape or first aid sign indicate? - ANSWER This
indicates the location of emergency exits, first aid, or rescue facilities.
What should a customer's opinion of a lifeguard be? - ANSWER They protect life.
They provide peace of mind.
They are professional and reliable.
They provide amazing customer service.
They represent the centre.
They are friendly.
They can counsel swimmers.
How should you handle complaints? - ANSWER: Listen closely, without
interruption, to acquire the entire details.
Ask questions to gain more information.
Recap the subject to demonstrate that you have listened and understood the
circumstance.
Apologise without placing blame on anyone.
Explain the actions you will take.
What does "NOP" stand for? - ANSWER Normal Operating Procedures or Plan
, What will the employer have stated in the NOP? - ANSWER Facility Rules.
Safety Signs
Poolside Rules
Access (communication) control
Under 8 entrance policy (adult-to-child supervision ratio)
Photography Policy
What is a lifeguard's role in terms of the NOP? - ANSWER Understand and apply
your pool's rules according to your instruction.
Communicate with pool users to ensure their safety.
Understand and adhere to the communication systems defined by your employer.
What does "PSOP" stand for? ANSWER Pool Safety Operating Procedures
What will your employer do regarding the PSOP? - ANSWER They will offer you
with a full and thorough indoctrination to the PSOP at the start of your
employment.
What will an induction entail? - ANSWER: Basic Health and Safety Information
Employment Information
Staffing arrangements
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