UPDATED ACTUAL EXAM FOR UNIT 2 WORKING IN BUSINESS OCR.(A+)
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Course
OCR
Institution
OCR
UPDATED ACTUAL EXAM FOR UNIT 2 WORKING IN BUSINESS OCR.
What do authority protocols do?
They provide a framework for employees to follow.
What are the types of authority in the workplace?
- Decision making
- Authorization
What is a protocol?
Procedures or rules that must be followed.
What...
updated actual exam for unit 2 working in business
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UPDATED ACTUAL EXAM FOR UNIT 2 WORKING IN
BUSINESS OCR.
What do authority protocols do?
They provide a framework for employees to follow.
What are the types of authority in the workplace?
- Decision making
- Authorization
What is a protocol?
Procedures or rules that must be followed.
What is a line manager?
The superior to whom an employee reports; usually this is the person directly above the employee in the
organization chart.
Reasons for authority protocols
- Allow for delegation of tasks
- Provides a checking procedure
- Lower risk of fraud
What organizational procedures can a business use to maintain confidentiality?
- Information shown on a need-to-know basis
- using a blind copy (BCC) on emails
- Requiring employees to sign a non-disclosure agreement (NDA)
- Deem disclosing confidential information as gross misconduct
What manual storage can be used to maintain confidentiality
Securing file cabinets information is stored in.
What electronic protection can be used to maintain confidentiality
Password protection on a network.
Implications of a business breaching confidentiality
- Loss of reputation
- Legal action
- Loss of productivity and efficiency
Implications of an employee breaching confidentiality
, - Immediate dismissal (gross misconduct)
- Future employment issues (lack of reference)
- Legal action
Why may confidentiality need to be breached?
- If employees are suspected of fraud or embezzlement.
- If an employee must be contacted in an emergency.
What is embezzlement?
- Theft by an employee of assets that belong to the employer; this may include money, stock and
stationery.
What is an example of an organizational constraint on document content?
All staff are required to conclude an email with their signature, job title and contact details.
What ethical constraint is there on document content?
Businesses may have guidelines relating to stereotypes, whistle-blowing or privacy that affect how some
documents are worded.
What is an example of codes of practice on document content?
Social care workers are required to maintain clear and accurate records.
What does the Copyright, Designs and Patents Act protect?
- Music
- Books
- Leaflets
- Newsletters
- Films
- Software
What does the Data Protection Act require?
- Personal information is protected.
- Personal information only used when relevant.
An example of how the Consumer Protection from Unfair Trading Regulations impacts the contents
of documents
A newspaper advertisement stating special offer prices when no products are available at these prices
would breach this legislation.
What does the Equality Act protect?
This act protects individuals from discrimination.
What is plagiarism?
Using someone else's work and leading others to believe that it is your own.
Who should check documents for errors or possible misinterpretation?
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