Exam (elaborations)
GMS 200 EXAM QUESTIONS AND ANSWERS
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GMS 200 EXAM QUESTIONS AND ANSWERS
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GMS 200 EXAM QUESTIONS ANDANSWERS
Intellectual Capital - Answer -the collective brain power or shared knowledge of a
workforce
Knowledge Workers - Answer -Workers whose intelligence is a critical asset to
employers
Glass Ceiling Effect - Answer -an invisible barrier limiting career advancement of
minorities
Globalization - Answer -the world interdependence of resource flows, product markets,
and business conditions
Organization - Answer -a collection of people working together to achieve a common
purpose
Productivity - Answer -the quantity and quality of work performance relative to the cost
of inputs
Performance Effectiveness - Answer -An output measure of task or goal
accomplishment
Performance Efficeincy - Answer -An input measure of resource cost associated with
goal accomplishment
General Environment - Answer -composed of economic, legal-political, technological,
socio-cultural, and natural environment conditions
Sustainable Business - Answer -A business that both meets customer needs and
protects the well being of the environment
Sustainable Innovation - Answer -New products and production methods that have
reduced impact on the environment
Specific Environment - Answer -people and groups with whom the organization interacts
, Stakeholders - Answer -persons, groups, and institutions directly affected by an
organization
Competitive Advantage - Answer -something an organization does extremely well, a
core competency that sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
Environmental Uncertainty - Answer -the lack of complete information about the
environment
Organizational Effectiveness - Answer -sustainable high performance in using
resources to accomplish mission and objectives
Manager - Answer -A person in an organization who directly supports,supervises, and
helps activate the work efforts and performance of others
Top Managers - Answer -Managers responsible for performance of an organization as a
whole or for one of its larger parts
Middle Managers - Answer -Managers in charge of relatively large departments or
divisions
Supervisors - Answer -Managers in charge of a small work group of non-managerial
workers
Line Managers - Answer -Managers responsible for work activities that directly affect
organization's outputs
Staff Managers - Answer -Managers that use technical expertise to advise and support
the efforts of line workers
Functional Managers - Answer -Managers responsible for a single area of activity
General Managers - Answer -managers responsible for more complex units that include
many functional areas
Management - Answer -process of planning, organizing, leading, and controlling the use
of resources to accomplish goals
Leading - Answer -The process of arousing enthusiasm and inspiring efforts to achieve
goals
Useful Information - Answer -Information that is timely, high quality, complete, relevant,
and understandable
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