, Ch 3: 21st Century Thinking About
Leadership and Management Exams;
Correct Questions and Answers
concept is servant leadership based upon?
A) Trusting and valuing employees
B) Genuinely liking your colleagues
C) A laissez-faire style of leadership
D) A dynamic leadership charisma - correct answer Ans: A
Feedback: These managers, termed servant leaders, put serving others, including employees,
customers, and the community, as the number-one priority. In addition, servant leaders
foster a service inclination in others that promotes collaboration, teamwork, and
collective activism. The servant leader is not necessarily associated with the concepts
identified in the other options.
What is the critical leadership skill when attempting to build a cooperative and effective
team?
A) Showing their true feelings
B) Empathizing with followers
C) Identifying existing emotions in themselves and others
D) Manipulating the emotions of all involved to achieve stated goals - correct answer Ans: C
Feedback: Theorists studying emotional intelligence posit that the ability to identify emotions in
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