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MGT 321 Exam Questions with correct Answers latest 2024/2025( A+ GRADED 100% VERIFIED).
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MGT 321 Exam Questions with correct Answers latest 2024/2025( A+ GRADED 100% VERIFIED).
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MGT 321 Exam #!A word's denotation refers to its literal, dictionary meaning
a. True b. False - ANS True
______ skills are particularly important in today's workplace and crucial to your success in an
organization.
a. Technology
b. Management
c. Writing
d. Cell phone - ANS writing
Communication is a linear, static process.
a. True b. False - ANS False
The flow of information from managers to their employees is called:
a. lateral communication.
b. upward communication.
c. downward communication.
d. All of these are correct. - ANS downward communication
Upward communication refers to the flow of communication from upper-level employees or
managers down to lower-level employees.
a. True b. False - ANS False
Communication consists of the communication need, sender, message, audience, and:
a. response.
b. writing style.
c. idea.
d. noise level. - ANS Response
E-mail and text messaging are useful for:
a. confirming deliveries and sending product alerts.
b. providing fast client contact and advertising a new product or service.
c. sending important information in a meeting and providing instant reminders.
d. All of these are correct. - ANS All
Terms such as few, several, some, and as soon as possible may be considered ________ and
too broad.
a. precise
, b. descriptive
c. action-oriented
d. ambiguous - ANS ambiguous
When faced with an ethical decision, you should ask yourself:
a. "Is this action something that others are also guilty of?"
b. "Does my action comply with company policies and guidelines?"
c. "What is best for me?"
d. "Is there a chance that someone will find out about my action?" - ANS "Does my action
comply with company policies and guidelines?"
Although instant and text messaging are commonly used for business communication today,
most companies avoid using social media.
a. True b. False - ANS False
In a business environment, you need to consider ____ consequences of your communication
because anything you write and say may become public if your company is sued or is part of a
government investigation.
a. personal
b. legal
c. embarrassing
d. financial - ANS Legal
Communication is the process of sending and receiving verbal as well as nonverbal messages.
a. True b. False - ANS True
Examples of environmental noise include:
a. poor acoustics and extreme temperatures.
b. too many meetings and projects.
c. too many emails.
d. All of these are correct. - ANS poor acoustics and extreme temps
Verbal barriers include:
a. over abstraction, polarization, and inadequate knowledge or vocabulary.
b. differences in language or interpretation.
c. ambiguity and inappropriate use of expressions.
d. All of these are correct. - ANS all
Understanding one's own emotions and how they affect others, recognizing one's strengths and
limitations, and demonstrating self-confidence is an example of:
a. Self-management
b. Self-awareness
c. Relationship Management
d. Social awareness - ANS Self awareness
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