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MGT 420 Exam 1 Questions and Answers 2024
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MGT 420 Exam 1 Questions and Answers 2024
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MGT 420 Exam 1types and levels of management - ANS lower, middle, and upper
Accountability - ANS the requirement of one person to answer to a higher authority for
performance achieved in his or her own area of work.
Effective managers - ANS Effective managers meet both performance and satisfaction goals.
Performance relates to achieving organizational goals.
satisfaction relates to QWL (quality of work life).
Up-side down pyramid - ANS The manager as a coach.
Customers and non-managerial workers are at the top.
Customers and clients (ultimate beneficiaries of the organization's efforts)
Serve
Operating workers
(do work directly affecting customer/client satisfaction)
Support
Team leaders and managers
(help the operating workers do their jobs and solve problems)
Support
Top Managers
(Keep organizations mission and strategies clear)
Management Process - ANS planning-the process of setting performance objectives and
determining what actions should be taken to achieve them.
organizing-the process of assigning tasks, allocating resources and coordinating the activities of
individuals and groups.
leading-the process of arousing peoples enthusiasm to work hard and inspiring their efforts to
fulfill plans and accomplish objectives.
, controlling-the process of measuring work performance, comparing results to objectives and
taking corrective action.
Mintzberg's Managerial Roles - ANS Interpersonal: figurehead, leader, liaison
Informational: monitor, disseminator, spokesperson
Decisional: entrepreneur, disturbance handler, resource allocator, negotiator
technical skills, human skills, conceptual skills - ANS management skills
emotional intelligence - ANS the ability to perceive, understand, manage, and use emotions
workforce diversity - ANS the concept that organizations are becoming more heterogeneous in
terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups
Prejudice and Discrimination - ANS Prejudice is an attitude, discrimination is a behavior
glass ceiling - ANS an invisible limit on women's climb up the occupational ladder
intellectual capital - ANS the collective brain power or shared knowledge of a workforce
IC=commitment x competency
knowledge workers - ANS individuals valued for their ability to interpret and analyze information
Organizational Behavior - ANS The study of human behavior in organizations.
An interdisciplinary field devoted to understanding individual group behavior, interpersonal
processes, and organizational dynamics.
scientific thinking - ANS process using the cognitive skills required to generate, test, and revise
theories
contingency thinking - ANS Seeks ways to meet the needs of different management situations.
Recognized responses to solutions must be crafted to best fit the circumstances and people
involved.
evidence-based management - ANS Uses hard facts and empirical evidence to make
decisions.
Organizations and the External Environment - ANS Organizations are collections of people
working together to achieve a common purpose.
Open systems transform human and material resources inputs into finished goods and services.
Complex adaptive systems interact and adapt with their environments to survive.
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