MGT
Selfed managed - ANS Which of the following types of group would most likely be impacted by
a "bad apple"?
Storming - ANS During which stage of the group and team development process would the
effects of a "bad apple" most likely be the most apparent?
Cohesiveness - ANS Which of the following characteristics of high-performing teams would
most likely be negatively influenced by hiring a "bad apple"?
Task - ANS If Tom Neal, the store team leader in Glastonbury, England empowers his team to
accomplish more, he is performing a _________ role.
Self-managed - ANS Based on the case, store teams at Whole Foods Market are what type of
team?
Constructive conflict - ANS teams at Whole Foods Market ultimately compete against other
teams and themselves as one method to improve performance. Which of the following is a likely
outcome of this competition?
members having hiring authority based on votes - ANS Which of the following is not a reason
why the groups of employees at Whole Foods Market stores are considered teams?
True - ANS Devil's advocacy and the dialectic method are forms of programmed conflict
designed to elicit different opinions without inciting people's personal feelings.
False - ANS In adjourning, conflicts are resolved, close relationships develop, and unity and
harmony emerge.
false - ANS The result of too much conflict in the workplace is usually indolence.
Storming - ANS According to Tuckman's five-stage model of group and team development,
what is the second stage in the process?
a stronger, better-performing work unit - ANS for a manager, building an effective team requires
work, but the payoff is
True - ANS Studies have shown that about 70 percent of workplace learning is informal.
, Self-managed - ANS in ___________ teams, the traditional clear-cut distinction between
manager and managed is blurred as nonmanagerial employees are delegated greater authority
and granted increased autonomy
Formal group - ANS A committee investigating the impacts of health care reform on the
organization is an example of a(n)
Task - ANS Marcie frequently requests meetings between her team and counterparts in
Portland. She often spots issues that will affect both groups and wants to work openly on
coordination so there are no surprises for anyone. Marcie plays a ______ role for her team.
Team - ANS A collection of five employees who are studying industry pay scales, with the goal
of making recommendations for adjusting pay grades within their company, is known as a(n)
False - ANS Trust in the workplace is based on authority and control.
False - ANS employees who play the role of initiator, coordinator, energizer, or orienter are
playing a maintenance role in the organization.
True - ANS Today, teamwork is considered the cornerstone of progressive management.
Inspiring - ANS What function is a leader most likely to perform that a manager might not?
Machiavellianism - ANS Which of the following is not a positive trait that sets Jack Ma apart as
a leader?
Inspirational appeals - ANS Jack Ma's 2009 performance on stage is an example of using
______________ to get employees excited and dedicated to the company.
Supportive - ANS Jack Ma's interest in Alibaba's success has been motivated by an interest in
the well-being of other people, rather than just his own personal gains. This is an example of
a(n) ___________ style of leadership behavior.
Expert power - ANS is power resulting from one's specialized information or expertise.
Referent power - ANS is power deriving from one's personal attraction.
Legitimate power - ANS which all managers have, is power that results from managers' formal
positions within the organization
Referent - ANS Fortune magazine says Barra created an image of admiration by "a simple
combination of honesty, humbleness, and a seemingly sincere desire to fundamentally change
the errors that led to the problems she faced." Based on this quote, what source of power is
Barra most likely pursuing?
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