HRM3704 ASSIGNMENT 3 (CORRECT ANSWERS) SEMESTER 2 DUE DATE 16th SEPTEMBER 2024 GUARANTEED DISTINCTION.
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Course
Contemporary Issues in Human Resource Management
Institution
University Of South Africa
SAFSI is a financial services company that specialises in providing insurance services to companies
and individuals in the form of retirement annuities, and investments. They also have a section that
offers car, home and life insurance. SAFSI boasts of good profits yearly. SAFSI’S HR Director,
...
HRM3704 ASSIGNMENT 3
(CORRECT ANSWERS)
th
SEMESTER 2 DUE DATE 16
SEPTEMBER 2024
GUARANTEED DISTINCTION.
QUESTION 1
1.1 Considering the challenges faced by the SAFSI concerning the actions of the former majority
unions, discuss the competencies of leadership that HR leaders and senior management require and
support your response with relevant examples. (2 marks for theory and 2 marks for application)
(4).
Competencies of Leadership for HR Leaders and Senior Management
HR leaders and senior management at SAFSI require a range of competencies to effectively address
challenges, such as the former majority union dispute. These competencies include:
1. Communication Skills: Effective communication is crucial for resolving conflicts and
maintaining transparency. The HR director and senior management demonstrated this by
engaging the aggrieved union through a series of meetings. They communicated intelligently and
politely, providing correct data and emphasizing the company's vision of fair treatment for
employees.
2. Conflict Resolution: The ability to manage and resolve conflicts is essential. The HR director and
senior management persisted in engaging the aggrieved union, demonstrating patience and a
commitment to finding a solution. They encouraged the union to investigate their leadership
styles and find solutions, ultimately leading to a resolution.
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