MANA 3318 - Exam 1 Review Questions and Answers
Organizational Behavior
The study of individual behavior and group dynamics in organizations. (Primary concerned with the psychosocial, interpersonal and behavioral dynamics in organizations.)
Main disciplines that have influenced the field o...
MANA 3318 - Exam 1 Review Questions
and Answers
Organizational Behavior - answer The study of individual behavior and group
dynamics in organizations. (Primary concerned with the psychosocial, interpersonal and
behavioral dynamics in organizations.)
Main disciplines that have influenced the field of OB - answer Jobs, design of work,
communication, performance appraisal and organizational structure.
Levels of Analysis in Organizational Behavior - answer Psychology - The science of
human behavior. Investigates work motivation.
Sociology - The science of Society. Focuses on the roles within the society.
Engineering - The applied science of energy and matter. Enhances our understanding
of our design of work.
Management - The study of overseeing activities and supervising people in
organizations.
Medicine - The applied science of treating diseases to enhance an individuals health
and well being.
Open Systems in Organizations (Internal) - answer Task - an org's mission, purpose
or goal for existing.
People - the human resources of the organization.
Technology - the wide range of tools, knowledge, and/or techniques used to transform
inputs into outputs.
Structure - involves the systems of communication, authority and roles, and workflow.
Open Systems in Organizations (External) - answer Inputs - are the human,
informational, material and financial resources used by orgs.
Throughputs - he materials and resources as they are transformed by the org's
technology component.
Outputs - are for customers, consumers, and clients.
, Formal Elements of the Organization - answer The official, legitimate and most
visible part of the organization and it enables people to think of orgs in logical and
rational ways.
Informal Elements of the Organization - answer The unofficial and less visible part of
the system.
5 Challenges for Managers and OB - answer Globalization
Diversity
Technology
Ethics
Changing Employment Relationship
Hawthorne Studies - answer Conducted during the 1920s and 1930s suggested the
importance of the informal elements.
TQM (Total Quality Management) - answer Total management/dedication to
continuous improvement to customers so that the customer's needs are met &
expectations exceeded.
Six Sigma - answer The philosophy for company wide quality improvement.
TQM & Six Sigma Differences - answer Six Sigma
1. Executive Ownership
2. Business Strategy Execution
3. Truly Cross-Functional
4. Focused Training
5. Business Results Oriented
TQM
1. Self directed work teams.
2. Quality Initiative
3. Largely within a single function.
4. No mass training.
5. Quality Oriented
Characteristics of the US according to Hofstede's dimensions - answer High
Individualism
Weak Power Distance
Short-term Orientation
High Masculinity
Low Uncertainty Avoidance
Types of Diversity - answer Cultural Diversity
Gender Diversity
Age Diversity
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