MANA 3318 test 2 UTA Questions and Answers
Group
Two or more people with common interests, objectives, and continuing interaction
Work Team
Group of people with complementary skills who are committed to a common:
-Mission
-Performance goal
-Approach for which they hold themselves mutua...
MANA 3318 test 2 UTA Questions and
Answers
Group - answer Two or more people with common interests, objectives, and
continuing interaction
Work Team - answer Group of people with complementary skills who are committed
to a common:
-Mission
-Performance goal
-Approach for which they hold themselves mutually accountable
Teamwork - answer Joint action by a team in which individual interests are
subordinated to team unity
Benefit for organization - answer Encourages collaboration
Benefit for indiciduals - answer -Psychological intimacy: Emotional and psychological
closeness to other team or group members
-Integrated involvement: Closeness achieved through tasks and activities
Norms of Behavior - answer Group standards used to evaluate member's behaviors
Group cohesion - answer Interpersonal glue that makes group members stick
together
Social loafing - answer Failure of a member to contribute personal time, effort,
thoughts, or other resources
Loss of Individuality - answer Individual group members' loss of self-awareness,
sense of accountability, inhibition, and responsibility for individual behavior
Formal groups - answer Official or assigned groups gathered to perform various
tasks
Usually set up when there is a problem. The people(Employees) are our customers
Informal groups - answer Groups that evolve in the work setting to meet needs not
met by formal groups
(Ethnic, gender, cultural and interpersonal diversity is critical to all types of groups)
, Tuckman's Five stage model group development - answer Process of how a group
develops
-Forming
-Storming
-Norming
-Performing
-Adjourning
In a true work environment there are how many stages of group development? - answer
-4 (Adjourning is usually excluded) working teams are not abandoned
Work team structure - answer Goals and objectives, guidelines, performance
measures, and role specification
Work team process - answer Managing cooperative and competitive behaviors
Diversity - answer -Enhances group effectiveness
-Types of member contribution - Contributor, collaborator, communicator, and
challenger
Creativity - answer Enhanced through encouraging greater diversity within the team
Creativity is driven by - answer diversity
Empowerment skill - answer When you give your subordinates to do things they
wouldn't have in the past
Self Managed, Self Directed, Autonomous work teams - answer Make decisions that
are reserved for managers, help implement empowerment in organizations
4 steps of leadership - answer -Stewardship leader(gets the team running and backs
away)
-Servant leadership
In about how many years does a company do a upgrade? - answer Every 5 years
Learning - answer A change in behavior due to experience
classical conditioning - answer process of modifying behavior by pairing a
conditioned stimulus with an unconditioned stimulus
Operant conditioning - answer process of modifying behavior by following specific
behaviors with positive or negative consequences*
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