Nurs 204 Communication and Professional Relationships exam with complete solution
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Course
Nursing 204
Institution
Nursing 204
Communication
Process of acting on information
Human communication
Process of making sense of the world
Sharing that sense with others through verbal and non-verbal means
Includes using the senses and a variety of modes
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Nurs 204 Communication and
Professional Relationships exam with
complete solution
Communication - ANSWER- Process of acting on information
Human communication - ANSWER- Process of making sense of the world
Sharing that sense with others through verbal and non-verbal means
Includes using the senses and a variety of modes
Intent of communication - ANSWER- To get a response
To share information, thoughts, and feelings
3 Essential Elements of Intrapersonal Communication - ANSWER- 1. distinctive,
transactional form of human communication
2. involves mutual influence between individuals
3. purpose is to manage relationships
Intrapersonal communication - ANSWER- Communication with oneself; self-
reflection
Thinking about our thoughts
Relationship between our thoughts and our communication with others
Therapeutic communication - ANSWER- Purposeful communication between a
student nurse/nurse and client/patient/resident that is focused on the needs of
the client
,Tool used to establish a constructive, purposeful relationship between the
student nurse/nurse and client
2 Goals of a therapeutic relationship - ANSWER- 1. helping clients manage their
health and live effectively
2. promoting optimal independence in their daily lives
Core concepts of a therapeutic relationship - ANSWER- Self awareness and self
knowledge of the health care provider
Establishing rapport and trust
Empathy and confidentiality
Awareness of ethics, boundaries, and limits of professional role
Ivey and Ivey Approach - ANSWER- 1. initating the session (rapport/structuring)
2. gathering data (drawing out story, concerns, problems, issues)
3. mutual goal setting (what does the client want to happen?)
4. working (exploring alternatives, confronting incongruities and conflict)
5. terminating (generalizing and acting on new stories)
Eclectic Approach - ANSWER- 1. engagement making (building trust)
2. clear definition of the problem from the client's perspective (curious questions)
3. integration of communication skills (hearing the story)
4. identify and build on strengths (validation and prior coping)
5. possible solutions based on the client's perspective
6. plan and closure
empathy - ANSWER- the ability to understand what someone else may be feeling
to see the world through someone else's eyes
, to gain accurate understanding of another person's experience and viewpoint
without imposing one's own feelings or reactions
encouraging - ANSWER- short phrases that may help clients to continue sharing
their story
repeating some of the client's words
non-verbal actions
paraphrasing - ANSWER- re-stating in your own words the main thoughts or
feelings expressed by the client
concentrates on the content of what the client said via the literal restatement of
key words and phrases
summarizing - ANSWER- longer form of paraphrasing and often includes an
emotional element
usually has a list of the main ideas and major points
questioning - ANSWER- using a series of questions to explore a thought or idea,
or to gather information
open ended and close ended questions
why is interpersonal communication important? - ANSWER- improves
relationships with others
improves physical and emotional health
foundation for therapeutic relationships in nursing
self - ANSWER- total sum of who we are
self-concept - ANSWER- subjective description of who you think you are - the
labels you use to describe yourself to others
flexible - based on situations, experiences, insights, and feedback
reflected on your attitudes, beliefs, and values
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