MANA 3311 - Exam 3 (Final) Review Questions and Answers
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Course
Mana
Institution
Mana
MANA 3311 - Exam 3 (Final) Review Questions and Answers
Pat and Dale are both managers at ABC Company. Pat wants to decorate the office in light blue, and Dale wants to decorate in tan. This issue is important to Pat, but not to Dale. Dale should adopt a (n) __________ conflict-handling style.
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MANA 3311 - Exam 3 (Final) Review
Questions and Answers
Pat and Dale are both managers at ABC Company. Pat wants to decorate the office in
light blue, and Dale wants to decorate in tan. This issue is important to Pat, but not to
Dale. Dale should adopt a (n) __________ conflict-handling style.
a. Avoiding
b. Collaborating
c. Compromising
d. Forcing
e. Accommodating - answer e. accommodating
Which of the following is NOT a source of conflict?
a. Personality clashes.
b. Time pressure.
c. Ambiguous jurisdictions.
d. Too many resources.
e. Inconsistent reward systems - answer
Jerry, a manager, tells Terry his subordinate that the work must be done according to
company guidelines and procedure with no discussion. Jerry is using the
_____________conflict handling style.
a. Collaborating
b. Compromising
c. Forcing/Competing
d. Accommodating - answer c. forcing/competing
A plant manager who organizes the plant by separating engineering, accounting,
manufacturing, personnel, and purchasing into departments is organized by
a. customer
b. product
c. functional
d. geographic
e. graphic - answer c. functional
XYZ Corporation has ten levels of authority between the president and the lowest level
employee on the organizational chart. By contrast, ABC Corporation has only three
levels of authority between the president and the lowest level. It may be said that XYZ's
hierarchy of authority is _______, whereas ABC's is ________.
, a. flat; tall
b. tall; flat
c. wide; narrow
d. narrow; wide - answer b. tall; flat
Which of these dimensions is not a part of emotional intelligence?
a. Self-awareness
b. Empathy
c. Delay gratification
d. Autonomy
e. Social skills - answer autonomy
Which one of the following is not a psychological consequence of stress?
a. anxiety
b. low self-esteem
c. frustration
d. high blood pressure
e. forgetfulness - answer b. low self-esteem
Stress triggers a ____________ or ____________ response.
a. alarm; exhaustion
b. fight; flight
c. physiological; cognitive
d. control; surrender
e. immediate; delayed - answer b. fight; flight
The unity-of-command principle states which of the following?
a. Managers should limit their oversight to a maximum of 12 employees.
b. Managers should oversee 1 - 4 employees on average.
c. An individual should be directly responsible to only one supervisor.
d. Managers should provide direction to their employees in a unified fashion.
e. Employees should report directly to two supervisors to maintain task balance. -
answer c. An individual should be directly responsible to only one supervisor.
The unassertive and uncooperative method of conflict resolution is:
a. collaborating
b. compensating
c. avoiding
d. 1-1 - answer c. avoiding
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