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Operations and Supply Chain Management 16th Edition
by F. Robert Jacobs (Author) latest Update.
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,Operations And Supply Chain Management 16th Edition
JacobsTest Bank
Student Name:
1) One Reason For Studying Operations And Supply
ChainManagement (Oscm) Is Which Of The Following? D) Oscm Is A
Required Course In All
Business Degree
A) Oscm Is Essential For
Programs.
UnderstandingOrganizational Behavior.
E) Oscm Is The
B) Most Business Graduates Do Oscm
Most Rigorous Business
WorkRegardless Of Their Job Title.
Discipline.
C) All Managers Should Understand The Basic
Principles That Guide The Design Of Transformation
Processes.
2) The Goods-Services Continuum Consists Of Which
Set OfThe Following Categories?
D) Self-Service,
A) No Goods, Some Goods, Even Mix, Some Help Desk Service, Face-
Service,No Service To-Face Service, Service-
B) Pure Goods, Core Goods, Core Services, With-A-Smile
PureServices E) None Of
C) No Service, Some Service, Good Service, TheseChoices Are
Excellent Correct
Service
3) Which Of The Following Are Defined As Core
Goods?
D) Hotels
E) None Of
A) Chemicals TheseChoices Are
B) Airlines Correct
C) Data Storage Systems
4) Which Of The Following Are Not Listed In The A) Department Store
Text As Manager
Jobs In Oscm?
,B) Projectmanager
, C) Hospital E) Call
Administrator CenterManager
D) Data Center Manager
5) Which Of The Following Is Not A Characteristic
ThatDistinguishes Services From Goods?
D) Services
A) Service Jobs Are Unskilled. AreHeterogeneous.
B) A Service Is Intangible. E) None Of
C) Services Are Perishable. TheseChoices Are
Correct
6) Which Of The Following Is Not A Way That
OperationsAnd Supply Processes Are Categorized?
C) Delivery
A) Planning D) Selecting
B) Return E) Making
7) One Of The "Package Of Features" That Make
Up AService Is:
C) Packaging
A) Appearance D) Cost
B) Facilitating Goods E) Implied Use
8) Which Of The Following Is Not A Measure Of
Operations And Supply Chain Management Efficiency Used
By Wall Street?
B) revenue per
employee
A) Inventory Turnover
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