,1. Which model focuses on the cumulative stages of individual
reactions to organizational changes?
A. Lewin's Change Management Model
B. Kotter’s 8-Step Change Model
C. Kubler-Ross Change Curve
D. McKinsey 7-S Framework
Answer: C
Rationale: The Kubler-Ross Change Curve describes the
series of emotional stages people go through when faced with
change.
2. What is the key component in Kotter's 8-Step Change Model
that emphasizes eliminating obstacles to successful change?
A. Creating a vision for change
B. Building a guiding coalition
C. Empowering broad-based action
D. Declaring victory early
Answer: C
Rationale: Empowering broad-based action involves removing
obstacles that hinder change, which is step 6 in Kotter’s model.
,3. Which of the following is NOT a dimension of the ADKAR
model?
A. Desire
B. Knowledge
C. Application
D. Reinforcement
Answer: C
Rationale: The ADKAR model includes Awareness, Desire,
Knowledge, Ability, and Reinforcement.
4. In Lewin’s Change Management Model, what does the
"Unfreezing" stage aim to do?
A. Implement new practices
B. Create initial resistance
C. Overcome inertia
D. Stabilize the organization post-change
Answer: C
Rationale: The Unfreezing stage focuses on preparing the
organization to accept that change is necessary, overcoming inertia
and resistance to change.
, A. External consultants hired to execute change
B. Employees who resist change
C. Individuals who facilitate and manage the change process
within an organization
D. The company-wide policy on change
Answer: C
Rationale: Change agents are individuals who facilitate and
drive the change process, often serving as the link between
leadership and the workforce.
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#### Fill-in-the-Blank
6. __________ is the process of aligning an organization's
structure, resources, and capabilities to support its strategic
direction.
Answer: Organizational alignment
Rationale: Organizational alignment is crucial for ensuring that
all elements of the business support the firm's strategic goals.
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