Clients that rely entirely on your confident recommendations behave in such a manner because...
D. they are unable or unwilling to make the decision on their own.
2. A good way to determine the best service for your clients is by:
A. better understanding them by asking questions and effect...
Clients that rely entirely on your confident recommendations behave in such a
manner because... - ANSWER- D. they are unable or unwilling to make the
decision on their own.
2. A good way to determine the best service for your clients is by: - ANSWER- A.
better understanding them by asking questions and effectively listening to their
responses.
When dealing with clients, which of the following should you NOT do? -
ANSWER- C. Treat every client the same.
Fill in the blank regarding clients, "They don't care how much you _______, until
they know how much you care." - ANSWER- C. Know
Because the doctor actually examines their pet, clients feel that interaction
influences them more than interaction with other staff members. - ANSWER-
False
What is a client's greatest single expectation with regard to staff? - ANSWER- D.
Keeping your word
Most clients say the yellow pages were their main source of referral. - ANSWER-
False
A _______ reputation spreads quicker than a _______ one. - ANSWER- A. bad,
good
,Why is the location of the veterinary hospital important? - ANSWER- D. Both A
and B
When working in a veterinary hospital, 'adjusting to change' is important. Which
is an example of that? - ANSWER- C. Both A and B
Which of the following are some ways you can grow in your personal knowledge?
- ANSWER- D. All of the above
3. Employees working in the veterinary field see the exact same situation every
day. - ANSWER- False
Mistakes are easier to tolerate if they are volunteered rather than discovered by
management. - ANSWER- True
The number one cause of a person's failure to perform is the inability to
______________. - ANSWER- C. Follow instructions
Professionalism is largely based on: - ANSWER- D. Both A and C are correct
answers
A clean reception area tells clients that a hospital is probably clean throughout. -
ANSWER- True
"If it isn't _____________, it didn't happen." - ANSWER- B. Written
Record keeping is ___________ responsibility. - ANSWER- D. All of the above
An x-ray badge protects you from being exposed to radiation. - ANSWER- False
Repeated unprotected radiology exposure has been shown to produce all of the
following except: - ANSWER- C. Flu-like symptoms
Each of the following is a shield for individuals who are performing radiographs
except: - ANSWER- A. Dosimeter badge
What makes good teamwork? - ANSWER- D. All of the above
What is the number one breakdown of a team atmosphere? - ANSWER- C. Gossip
,Teamwork only applies to those individuals that work as technicians. - ANSWER-
False
There is no need to be a "people person" when working in the veterinary field
since the patients are animals. - ANSWER- False
Doing "a little bit more" for customers provides an excellent customer service
experience. - ANSWER- True
Even the most _________ client should be treated with courtesy and respect. -
ANSWER- Demanding
When describing something further away from a pet's wound, you would say it is
- ANSWER- B. Distal
When asked to place an animal in a "lateral recumbent position", you should
place it - ANSWER- B. On its side, away from the midline
The directional term "caudal" indicates what when referring to a pet's anatomy? -
ANSWER- C. Toward the back or tail of the animal
The proper name for a sheep is - ANSWER- D. Ovine
The prefix "Trans-" means? - ANSWER- C. Across
Hyperthermic refers to? - ANSWER- A. Above normal temperature
Which of the following is NOT an example of a prefix? - ANSWER- D. Cyte
If the veterinarian asked you to give a pet a "subcutaneous injection", where
would you place the needle? - ANSWER- D. Under the skin
A prefix is a word element that is attached to the ____________ of a word. -
ANSWER- B. Front
The prefix "Brady" means the opposite of which other prefix? - ANSWER- B.
Tachy
How would you use a root word and a suffix to describe inflammation of the ear?
- ANSWER- B. Otitis
, What body system & part does "entero" refer to? - ANSWER- A. The digestive
system / the intestines
Which of the following words refers to the liver? - ANSWER- C. Hepato
The musculoskeletal system includes which of the following? - ANSWER- D. All
of the above
Cytology means? - ANSWER- D. The study of cells
The surgical procedure to remove a kidney would be referred to as: - ANSWER- D.
Nephrectomy
If a pet was diagnosed with "osteosarcoma", what body part does it have cancer
in? - ANSWER- C. The bone
The suffix "-ectomy" refers to? - ANSWER- D. To cut out
The suffix "-osis" refers to? - ANSWER- B. A condition of the organ.
An example of a word terminal would be? - ANSWER- D. -ic or -ia
The suffix "-pathy" when attached to an organ would be defined as - ANSWER- C.
The disease of that organ
What instrument would a veterinarian use to view inside an animal's stomach? -
ANSWER- A. Gastroscope
If a pet were suffering from pyometra, it would most likely be: - ANSWER- C. A
female
When lifting, hold objects _______________. - ANSWER- B. Close to your body
Name a potential hazard found in a storage area. - ANSWER- D. All of the above
What should you keep in mind when storing hazardous materials. - ANSWER- C.
Store them where they are less likely to fall.
A cat scratch is not considered an injury. - ANSWER- FALSE
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