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SimChart 52 Post-Case Quiz Questions and Answers 100% solved
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SimChart 52 Post-Case Quiz
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SimChart 52 Post-Case QuizWhat is the process of deciding which phone calls should be forwarded to the physician
and which can be handled by the medical assistant?
A. Phoning
B. Gatekeeping
C. Switch boarding
D. Screening - answerD. Screening
Later that day, a medical supply sales representative arrives in the office to talk with the
physician about a new piece of equipment. The physician has a full schedule and there
are patients who have already been waiting over an hour in the waiting room. Which
action is best and most appropriate?
A. Tell him to call back on another day.
B. Offer the sales representative the next available pharmaceutical/sales rep
appointment.
C. Ask if he minds holding while checking if the physician is available.
D. Tell him the physician is too busy. - answerB. Offer the sales representative the next
available pharmaceutical/sales rep appointment.
A patient phones and demands to speak to the physician. The medical assistant tries to
calm the patient and find out why the patient is upset. The patient states "someone lied
to me when they gave me my lab results; they said the results were fine, but the printed
copy they sent me showed the results were way too high!" What did the patient look at
on their lab results to determine they were given the wrong information?
A. Reference range values
B. Procedure code
C. Diagnosis code
D. Doctors notation on the lab results - answerA. Reference range values
Mr. Johnson returns in one year for his repeat bloodwork. This year his results are as
follows: Cholesterol 280 mg/dL, HDL: 50 mg/dL, LDL: 78 mg/dL and triglycerides 122
mg/dL. Which laboratory test result is abnormal?
A. HDL
B. LDL
C. Cholesterol
D. Triglycerides - answerC. Cholesterol
Mr. Johnson also had a prostatic specific antigen test performed at this visit. After
looking at the results of that test, the physician makes a notation to call and have Mr.
Johnson come back into the office for further testing. The medical assistant looks at the
actual results and sees the result is listed as "high" without an actual numerical value.
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