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Simchart post-case 79 Questions and Answers Graded A+
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Simchart post-case 79
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Simchart post-case 79True or false? When accepting a credit card for payment, the medical assistant should
verify the name and the expiration date on the credit card. - answer True
True or false? Payments are accepted via mail but not over the phone. - answer False
A clinic might not send a refund to a patient immediately because: - answer The credit
may be retained and applied toward those future visits if the patient has frequent
appointments, it might be medical office policy to hold a credit balance for 30-60 days to
ensure that all charges the patient is responsible for have cleared, or the insurance
carrier might receive the refund.
True or false? A patient's outstanding balances are accounts payable. - answer False
Which of the following is not a guideline for phone collections? - answer Show hostility
toward the patient for not paying.
When a patient has a balance on their account, a ________ is prepared which will show
any changes with in the last month. - answer patient statement
Along with the administrative, billing and clinical duties of the medical assistant. This
professional is responsible for assisting the physician in educating patients about The
Anatomical Gift Act. This act focuses on: - answer Organ donation
The practice of billing the patient for the difference between the physician's charge and
the health plan's allowable charge is called: - answer Balance billing.
The Americans with Disabilities Act (ADA) requires public facilities to allow persons with
disabilities to easily and safely: - answer Reach door handles, enter and exit buildings,
and use drinking fountains, phones, and restrooms.
If a medical office has steps leading up to the main entrance a ________ is usually
installed to accommodate individuals who use a wheelchair. - answer Ramp
True or false? The Americans with Disabilities Act (ADA) addresses discrimination
against disabled persons as well as equal access to public facilities. - answer True
True or false? Medical offices are not required to follow the Americans with Disabilities
Act (ADA) as medical offices are not a public facility. - answer False
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