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Exam- CNML & NE-BC study cards|149 Questions and Answers
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Exam- CNML & NE-BC study cards|149 Questions and Answers
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Exam- CNML & NE-BC study cards|149 Questions andAnswers
What is the purpose of a job description? CORRECT ANS-A job description outlines the job
duties to a potential or new employee, explains the boundaries of the scope of practice, and
provides direction for the new employee about what performance measures will be assessed
at evaluation time.
Why should you avoid starting new staff before they attend general orientation? CORRECT
ANS-Expediting an employee orientation is not a good idea because general orientation
provides an opportunity to connect the employee with the mission, vision, and values of the
larger organization. General orientation also provides safety topics and opportunities to make
connections which can help them in the future.
What is the best way to give feedback to an employee who tends to be defensive and
confrontational? CORRECT ANS-When giving feedback to an employee who tends to be
defensive and confrontational it is best to review the employee performance guidelines, have
the meeting in a safe location, perhaps include a witness, and focus specifically on the
employee's performance issues.
What are the challenges of communication in the workplace? CORRECT ANS-The
challenges of workplace communication are that people tend to look for differences rather
, Exam- CNML & NE-BC study cards|149 Questions and
Answers
than similarities. People tend to judge others based on what they assume is their intent, and
people tend to avoid engaging in potentially tense interactions.
Why is communication in the workplace so important? CORRECT ANS-Good
communication is important because 80% of patient errors are related to communication
breakdowns (Institute of Medicine, 2004). People often know there is a problem but do not
know how to communicate it to others who can resolve the situation.
What is disruptive innovation? CORRECT ANS-Disruptive innovation (Christensen, Bohmer,
& Kenagy, 2000) is any action that disrupts an existing way of doing something. The term can
be used to describe a problem but do not know how to communicate it to others who can
resolve the situation.
Why is it important how a candidate dresses for an interview? CORRECT ANS-First
impressions influence the interviewer when conducting an interview. Unprofessional and
inappropriate attire may be an indication of poor judgement by the candidate however; there
may be a reason, which you will not know unless you ask the candidate. You should try not to
be distracted by the nurses attire an focus on her resume, experience, skills, and answers. Ask
the candidate behavioral interviewing questions including how she dresses for different
settings.
, Exam- CNML & NE-BC study cards|149 Questions and
Answers
How important are the words in communication. CORRECT ANS-Mehrabian (1981)
suggested that in volatile situations people only hear 7% of the words that are being said. The
other 55% of communication is body language and 38% the tone.
Why is face-to-face communication important to certain types of communication?
CORRECT ANS-Studies have shown that body language (55%) and tone (38%) have a huge
impact on communication in volatile situations (Mehrabian, 1981). Based on that data, as a
leader you should consider that your tone and body language might have a great impact on
your employees than what you actually say, word-wise.
Why are rumors and gossip dangerous? CORRECT ANS-Rumors and gossip are dangerous in
organizations because of their effect on teamwork and morale. Gossip is generally assumed to
have some piece of factual basis, however in order to be believed the parties must suspend
disbelief and recognition of any contradictory information that exists in order to perpetuate
the story. Rumors and gossip can be harmful when they translate into inaccurate information
and innuendo, which can lower trust, morale, undermine productivity, discourage support for
institutional initiatives, and block good news.
, Exam- CNML & NE-BC study cards|149 Questions and
Answers
Why do people engage in spreading rumors and gossip? CORRECT ANS-Rumors tend to
increase when members of a group have limited control over events, where there is a poor
organizational climate, mistrust of formal communication, lines, uncertainty about change,
and high levels of competition (Michelson & Mouly, 2002). Rumors help the participants to
reduce chaos and uncertainty in their own mind by defining and explaining the situation.
Rumor spreading may actually be a manifestation of deeper feelings of guilt, ambivalence,
and the desire for dominance and power over others through the control of valuable
information.
What are the best ways to reduce rumors and gossip? CORRECT ANS-The best ways to
reduce rumors and gossip is to have a staff meeting with all the staff, discuss the issue, then
develop a task force to come up with some solutions including a no-tolerance policy for
spreading rumors and gossip. The leader should recognize the harmful effects of rumors and
gossip; that is probably is a violation of the organization's rules of employee conduct, which
may need to be addressed with disciplinary action depending on the severity of the
infraction.
How do highly effective people communicate? CORRECT ANS-Highly effective people
(Covey, 1990) seek first to understand the other person, before they try to explain their
position on the issue.
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