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HMS381 CERTIFICATION EXAM QUESTIONS AND ANSWERS
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HMS381 CERTIFICATION EXAM QUESTIONS AND ANSWERS
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HMS381CERTIFICATION
EXAM QUESTIONS
AND ANSWERS
What level of employee should be involved in the development of plans affecting the
operations? - Answers -Staff members closest to the situation, including employees who
actually do the work
What is a professional in the company willing to coach the manager and plan career
goals while serving as a wise adviser known as? - Answers -Mentor
What are all of the financial (money) and nonfinancial (nonmoney) payments and
rewards given to employees in return for the work they do? - Answers -Compensation
Legally, OSHA requires - Answers -notification of employees' bloodborne illnesses.
In employee professional development, the individual responsible for assessing needs,
recommending methods, and evaluating programs is the - Answers -employee (not
right)
What is a recommended policy to have in place to determine when an employee might
request vacation time? - Answers -Block heavy revenue weeks and determine
maximum number allowed off per week
What is the name of a list of topics that will be considered at a meeting? - Answers -
Agenda
The old-style boss feels that employees are lucky to have a job. If they are uncertain, it
is their responsibility to get up to speed. Is there anything that could be improved
regarding this philosophy? - Answers -yes; managers have the responsibility to help
employees improve by assisting them
, What sort of restaurant operation activity might be suitable for a manager to develop a
policy regarding? - Answers -Number and cost per person required to close for private
party
Maintaining Safety Data Sheets (SDS) is one component of the - Answers -Exposure
Control Plan (not right) .
What internal source of information can provide the most valuable information about
customer count by time period? - Answers -Point of sale system
Sixty-one-year-old Casey has been a prep cook at the riverfront restaurant for thirty
years. She slipped and fell while carrying a pot of water and has broken her ankle. She
is not able to work and may not be able to return to work, due to the nature of the break.
Which benefit program will provide for her? - Answers -Workers' compensation
If the following tasks presented themselves, which would an excellent manager prioritize
over the others: Social networking promotion; e-mail response to corporate survey of
franchisees; breakdown of walk-in refrigerator; and call-out of one of four bussers? -
Answers -Refrigerator
What communication channel might be most appropriate for a manager to indicate
approval to a line cook who is performing well under pressure during a busy breakfast
shift? - Answers -Nonverbal
What is the purpose of a job performance score sheet in the determination of pay
increase? - Answers -Allows management to rate specific, predetermined factors
A seasonal restaurant needs to train staff for summer busy time. The training managers
have been deemed ready to take on the additional responsibility. What kind of team are
the training managers? - Answers -Self- directed
The Tapas Tavern posts positive guest comments, naming employees on the staff
bulletin board for all to see. Which level of Maslow's Hierarchy is addressed by this
practice? - Answers -Esteem
What is the number of customers who have visited the establishment on different days
in previous weeks known as? - Answers -Sales history
What is the process that can be defined as using what you have to do what you want to
do? - Answers -Management
What is the purpose of having an employee reference release? - Answers -The
employee wishes the manager to provide reference information to a potential employer
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