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(WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide $13.49
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(WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide

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(WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide (WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide (WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide (WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide

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  • September 11, 2024
  • 31
  • 2024/2025
  • Exam (elaborations)
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  • wgu c429 hcm 3210 healthcare operations manageme

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C429 HCM 3210



Healthcare Operations Management




FA PRE-TEST GUIDE




© WGU 2024/2025

,1. Multiple Choice: What is the primary goal of healthcare
operations management?
a) Ensuring financial profitability
b) Enhancing patient satisfaction
c) Improving quality of care
d) Increasing the speed of service
Answer: c) Improving quality of care
Rationale: The primary goal is to improve the quality of care,
which directly impacts patient outcomes and satisfaction.


2. Fill-in-the-Blank: The ________ model is a strategic tool used in
healthcare operations to analyze the competitive environment.
Answer: Porter's Five Forces
Rationale: Porter's Five Forces model helps organizations
understand the factors affecting their competitive environment,
which is crucial for strategic planning.


3. True/False: Lean management principles originated from the
manufacturing industry and are not applicable to healthcare
settings.
Answer: False


© WGU 2024/2025

, Rationale: Lean management principles have been successfully
adapted to healthcare to improve efficiency and eliminate waste.


4. Multiple Response: Which of the following are key components
of the Triple Aim in healthcare?
a) Patient experience
b) Health of populations
c) Cost reduction
d) Provider satisfaction
Answers: a) Patient experience, b) Health of populations, c)
Cost reduction
Rationale: The Triple Aim focuses on improving the patient
experience, the health of populations, and reducing costs.


5. Multiple Choice: In healthcare operations, the term 'throughput'
refers to:
a) The number of patients served
b) The time taken to deliver service
c) The rate at which patients are treated
d) The cost associated with service delivery
Answer: c) The rate at which patients are treated
Rationale: Throughput is a measure of the rate at which patients
receive treatment, reflecting operational efficiency.
© WGU 2024/2025

, 6. Fill-in-the-Blank: ________ is a methodology that focuses on
patient flow and the reduction of waiting times.
Answer: Queueing theory
Rationale: Queueing theory is used to manage patient flow and
reduce waiting times in healthcare settings.


7. True/False: Capacity management in healthcare is solely
concerned with the number of hospital beds available.
Answer: False
Rationale: Capacity management also involves staff, equipment,
and resources necessary to deliver care.


8. Multiple Response: Effective supply chain management in
healthcare should ensure:
a) Timely availability of medical supplies
b) Cost-effective purchasing decisions
c) Compliance with regulatory standards
d) Increased administrative workload
Answers: a) Timely availability of medical supplies, b) Cost-
effective purchasing decisions, c) Compliance with regulatory
standards


© WGU 2024/2025

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