(WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide (WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide (WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide (WGU C429) HCM 3210 Healthcare Operations Management - FA Pre Test Guide
,1. Multiple Choice: What is the primary goal of healthcare
operations management?
a) Ensuring financial profitability
b) Enhancing patient satisfaction
c) Improving quality of care
d) Increasing the speed of service
Answer: c) Improving quality of care
Rationale: The primary goal is to improve the quality of care,
which directly impacts patient outcomes and satisfaction.
2. Fill-in-the-Blank: The ________ model is a strategic tool used in
healthcare operations to analyze the competitive environment.
Answer: Porter's Five Forces
Rationale: Porter's Five Forces model helps organizations
understand the factors affecting their competitive environment,
which is crucial for strategic planning.
3. True/False: Lean management principles originated from the
manufacturing industry and are not applicable to healthcare
settings.
Answer: False
, Rationale: Lean management principles have been successfully
adapted to healthcare to improve efficiency and eliminate waste.
4. Multiple Response: Which of the following are key components
of the Triple Aim in healthcare?
a) Patient experience
b) Health of populations
c) Cost reduction
d) Provider satisfaction
Answers: a) Patient experience, b) Health of populations, c)
Cost reduction
Rationale: The Triple Aim focuses on improving the patient
experience, the health of populations, and reducing costs.
, 6. Fill-in-the-Blank: ________ is a methodology that focuses on
patient flow and the reduction of waiting times.
Answer: Queueing theory
Rationale: Queueing theory is used to manage patient flow and
reduce waiting times in healthcare settings.
7. True/False: Capacity management in healthcare is solely
concerned with the number of hospital beds available.
Answer: False
Rationale: Capacity management also involves staff, equipment,
and resources necessary to deliver care.
8. Multiple Response: Effective supply chain management in
healthcare should ensure:
a) Timely availability of medical supplies
b) Cost-effective purchasing decisions
c) Compliance with regulatory standards
d) Increased administrative workload
Answers: a) Timely availability of medical supplies, b) Cost-
effective purchasing decisions, c) Compliance with regulatory
standards
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