Exam (elaborations)
SimChart 53 Questions and Answers 2024
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Exam of 2 pages for the course SimChart at SimChart (SimChart 53)
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SimChart 53True or false? A medical assistant should check back with callers who have been
placed on hold every 30 seconds or so. - answer True
A __________ can help to avoid neck and shoulder strain when answering phones. -
answer headset
A patient's lipid profile has the following results, which the physician has told you to
share with the patient: total cholesterol 136, LDL 71, HDL 88, Triglycerides 62. What
should the medical assistant say to the patient? - answer “All of the results for your lipid
profile are within normal limits. I would be happy to send you a copy of the results."
True or false? Assertive communication in a professional setting involves stating your
position in a positive, forthright manner. - answer true
When a conflict arises with a coworker, the best means of resolving that conflict would
be to approach it: - answer assertively
Someone who states their opinion openly and honestly is using __________
communication. - answer assertive
Being assertive means: - answer expressing yourself effectively, standing up for your
point of view, and respecting the rights and beliefs of others.
True or false? Assertive communication can improve interpersonal relationships,
minimize stress, and provide a sense of control. - answer True
An example of self-boundaries in the medical office would be: - answer limiting the use
of a personal cell phone.
True or false? There is no reason for a medical assistant to invade a patient's personal
space. - answer False
If a medical assistant moves within a patient's personal comfort zone for a procedure,
the medical assistant should: - answer explain why he or she must move closer before
doing so.
It is important to establish self-boundaries in order to be an effective medical assistant.
An example of a self-boundary would be: - answer maintaining a professional
relationship with patients.
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