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MQM 227 Exam 2A questions & answers graded A+
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MQM 227 Exam 2A questions & answers graded A+
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MQM 227 Exam 2Ab. Value can be created only by operations and supply chains that are less productive than competitors'
in relation to the company's chosen markets.
Which of the following statements is incorrect?
a. Operations strategies and decisions should fulfill the needs of the business and add competitive
advantage to the firm.
b. Value can be created only by operations and supply chains that are less productive than competitors'
in relation to the company's chosen markets.
c. The cross-functional coordination of decision making is facilitated by an operations strategy that is
developed by a team of managers from across the entire business.
d. The Operations strategy consists of a mission, objectives, strategic decisions, and distinctive
competencies.
e. The corporate strategy defines the business that the company is pursuing.
b. Every operation should have a mission that is disconnected to the business strategy.
"disconnected" should be "connected"
Which of the following statements is incorrect?
a. Business strategy follows from the corporate strategy and defines how a particular business will
compete.
b. Every operation should have a mission that is disconnected to the business strategy.
c. Operations objectives constitute a restatement of the mission in quantitative and measurable terms.
d. Benchmarking refers to comparing your objectives to competitors.
e. The three types of generic business strategies are differentiation, low cost, and focus (geographical or
product/service emphasis).
,d. Fluidity - ability to rapidly change operations
"fluidity" should be "flexibility"
Which of the following statements is NOT one of the four common objectives of Operations?
a. Cost - often measured in unit cost of cost of goods sold
b. Quality - conformance to standards
c. Delivery - providing products quickly and on time
d. Fluidity - ability to rapidly change operations
b. The real flaw in maximizing shareholder value is the ability to motivate the workforce.
Which of the following statements is incorrect?
a. The best path to long-term growth in shareholder value comes from a well-articulated mission rather
than simply maximizing shareholder value.
b. The real flaw in maximizing shareholder value is the ability to motivate the workforce.
c. All operations should have a distinctive competence that differentiates it from the competitors.
d. The distinctive competence must be something that is coordinated with marketing, finance, and the
other functions.
e. Sustainability refers to minimizing or eliminating the environmental impact of operations.
b. Perhaps the best way to achieve lower cost is to not focus on customer requirements.
Which of the following statements is incorrect?
a. Competing through quality requires a focus on the product/process design, operations, and the supply
chain.
b. Perhaps the best way to achieve lower cost is to not focus on customer requirements.
, c. Competing through low-cost objectives often involves heavy investment in automation.
d. Competing on delivery time requires a focus on reducing changeover time, shorter production runs,
simplifying complex operations, redesigning products/processes.
e. Competing on flexibility involves making products or delivering services that are very adaptable to the
needs of the customer.
b. Quantity - Innovative quality practices
Which of the following statements was NOT listed as a competitive advantage through Operations?
a. Process - Patented or proprietary technology or equipment
b. Quantity - Innovative quality practices
c. Capacity - Having the ability to serve a new market before competitors
d. Inventory - Having sufficient inventory to meet demand
c. In the Market Push strategy, the market demands a product and a company has to figure out how to
make it.
"push" should be "pull"
Which of the following statements is incorrect?
a. Product design refers to either a physical, manufactured product or a service.
b. Design greatly affects operations because existing processes and products can constrain the
technology available for new products.
c. In the Market Push strategy, the market demands a product and a company has to figure out how to
make it.
d. In the Technology Push strategy, a company invents a process (e.g., equipment, technique) that no
one else possesses. It is then able to create a unique product that Marketing must sell to customers.
e. In the Interfunctional View, a company creates a product wanted by customers using innovative
equipment and/or techniques.
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