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Exam- Biggby barista test with Detailed Solutions
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Exam- Biggby barista test with Detailed Solutions
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Exam- Biggby barista test with Detailed SolutionsSelect the correct version of P of PERC Correct Answer-Perception by costumers that we
respect their time and move them as quickley as possible.
Select the correct version of E of PERC Correct Answer-Every customer leaves the store in a
better mood than when the customer arrived.
Select the correct version of R of PERC Correct Answer-Recognize each customer as an
individual.
Select the correct version of C of PERC Correct Answer-Consistently produce a high quality
beverage.
Select the correct version of the mission statement Correct Answer-Create one new
BIGGBY COFFEE fanatic per day, per store, who will actively promote us to others.
Which pair of procedures more directly affect P of PERC Correct Answer-Greet customers
within 3 steps of the door; thank customers for their patience when service is slow.
, Exam- Biggby barista test with Detailed Solutions
Which pair of procedures most directly affect E of PERC Correct Answer-Run laps every 15
minutes; Use exact measurements when preparing drinks- don't guess.
Which pair of procedures most directly affect R of PERC Correct Answer-Learn customers
names, drinks, and stories; Make suggestions to customers who don't know what to order.
Which pair of procedures most directly affect C of PERC Correct Answer-Never serve lattes
with more than 1/2 of foam; Use exact measurements when preparing drinks- don't guess.
Select the correct version of our cultural values Correct Answer-Make friends. Have fun. Be
yourself. Share great coffee.
Which of the following is NOT a part of our appearance and uniform policy Correct
Answer-You must wear white socks. (It's actually the opposite No white socks)
How and why do we wear an apron Correct Answer-Over the neck, with seams facing in,
tied in the back; it keeps germs on our clothing off equipment and food.
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