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UHC CERTIFICATION EXAM AND PRACTICE EXAM NEWEST COMPLETE 290 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+||BRAND NEW VERSION!!$32.49
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UHC CERTIFICATION EXAM AND PRACTICE EXAM
NEWEST 2024-2025 COMPLETE 290 QUESTIONS AND
CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND NEW
VERSION!!
UHC CERTIFICATION EXAM
Janine is conducting a marketing/sales event in a senior center
cafeteria. The cafeteria generally provides a dinner meal from
5pm to 6pm. Can Janine conduct her marketing/sales meeting in
the cafeteria between 5pm and 6pm? - ANSWER- No, she can
conduct an event that ends no later than 5pm or wait until after
6pm. (Events should not be during regular meal time)
At a formal marketing/sales event, an agent presented
information about prescription drug coverage. Which statement
is not accurate? - ANSWER- Members and providers are not
able to ask the plan for exceptions to any utilization
management rules
Marge is conducting a formal marketing/sales event and
suspects a gentleman in attendance is evaluating her conducting
the event. What action should Marge take? - ANSWER- She
should conduct the event as she normally would.
,2|Page
What type of events must an agent report to UnitedHealthcare? -
ANSWER- Only the marketing/sales events, both formal and
informal.
While using LEAN to complete an enrollment application with a
consumer, Agent Jeff learns the consumer does not have an
email address. What should Jeff do? - ANSWER- Leave any
field requesting a consumer email address blank.
Which election period occurs from October 15 to December 7? -
ANSWER- Annual Election Period (AEP)
You have scheduled an appointment and obtained a Scope of
Appointment (SOA) form to discuss Medicare Advantage Plans
with a consumer. When you arrive at the appointment, a friend
of the consumer who is Medicare-eligible is present to hear your
presentation. What should you do? - ANSWER- Before you can
start the appointment with both consumers, ask the consumer's
friend to complete an SOA.
Which describes the purpose of educational events? -
ANSWER- Educational events provide objective information
about the Medicare program and/or health improvement and
wellness.
,3|Page
How should agent Erin respond when consumer Mrs. Rose
notices that the presented MA Plan has a Star Rating of 2 stars?
- ANSWER- Erin should tell Mrs. Rose that the plan has
received a "Below Average" rating.
When does Permission to Contact for Medicare Advantage
and/or Prescription Drug Plans expire? - ANSWER- Once
contact is made or 9 months from the date the consumer
provided permission (e.g., consumer signature date on BRC) or
90 days if on federal do not call list, whichever comes first.
Consumer Gary gives his friend's telephone number and email
address to agent Bethany. What should Bethany do? -
ANSWER- Bethany may accept the information, but must
observe permission to contact and unsolicited contact guidelines,
which will limit her to using postal mail to contact Bethany's
friend.
John has Power of Attorney to act on behalf of his mother. What
does that mean when it comes to his mother enrolling in a
Medicare Advantage Plan? - ANSWER- John may sign the
Enrollment Application and must be able to provide
documentation upon request by the Plan that indicates his
authority under state law to enroll his mother.
, 4|Page
In which of the following situations can telephonic contact be
made with a Medicare eligible consumer? - ANSWER- When
the consumer consented to be contacted for sales activities,
subsequent telephonic contact has not yet occurred, and the
permission has not yet expired.
To sign an enrollment application on behalf of a consumer, what
authority must the individual have? - ANSWER- The individual
must be legally authorized in the state in which the consumer
resides to act on behalf of the consumer (e.g., Power of
Attorney).
In what product should agents enroll consumers? - ANSWER- A
product that is suitable for the consumer's needs, goals and
financial resources.
What is the purpose of the Statement of Understanding? -
ANSWER- It ensures that when consumers sign the Medicare
Advantage and/or Part D Enrollment Application, they are
acknowledging their understanding that they are actually
enrolling, in which plan they are enrolling, and standard
disclosures.
What is the definition of Abuse? - ANSWER- Abuse includes
any practice that results in the provision of services that are not
medically necessary.
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