How has HR evolved? How has its role changed? - correct answer ✔✔Changed from
operational/traditional to strategic (it's good and we know it, to it's valuable and we show it!)
Define HRM and how it contributes to an organization's performance - correct answer ✔✔The
strategies, policies, practices, and systems that influence employees': behavior, attitudes, and
performance.
-Analysis and design of work
-HR planning
-Recruiting
-Selection
-Training and development
-Compensation
-Performance management
-Employee relations
= goes down to Company performance
What is human capital? - correct answer ✔✔An organizations employees described in terms of their:
training, experience, judgement, intelligence, relationships, and insight.
-Concept of HRM implies that employees are the resources of the employer
What are the different types of human capital? How does it provide a competitive advantage? - correct
answer ✔✔HRM is able to get and hire the right people to do the job
What are the functions of Human Resource Departments? - correct answer ✔✔-Analysis and design of
work
-Training and development
-performance management
-compensation and benefits
,-employee relations
-personnel policies
-employee data and information systems
-Compliance with laws
-support for strategy
6 strategic skills/competencies to be effective in HR manager? - correct answer ✔✔1) credible activists
2) cultural and change steward
3) talent manager/organization designer
4) strategic architect
5)business allies
6) operational excecutors
Explain the human resource responsibilities of supervisors - correct answer ✔✔-help define jobs
-forecast HR needs
-provide training
-interview and select canidates
-appraise performance
-recommend pay increases and promotions
-communicate policies
-motivate, with support from pay, benefits, and other rewards
What are ethical issues in HR management? - correct answer ✔✔decisions should be ethical, but it
doesn't always happen
-result in greatest good for greatest amount of people
-respect due process, consent, and free speech
-treat everyone fair and equitably
, What are major changes occurring within organizations and the external environment and identify the
challenges they pose for human capital management? - correct answer ✔✔-Diverse workforce- U.S labor
force is growing to be more diverse, ethnic, and in gender terms
-communication
-development ( for diff backgrounds and abilities)
-performance appraisal
-employee relations- create a work environment that is comfortable for all and fosters creativity
Skill deficiencies- employers looking for:
mathematical, verbal, interpersonal skills and computer
-gap can decrease ability to compete
-HRM challenge is to support employees and train them in technical requirements of new job
High performance work systems - correct answer ✔✔Organizations that have best possible fit between
their social system and technical system
key trends in this:
-reliance on knowledge workers
-empowerment of employees to make decisions
-teamwork
The trends in labor forces? - correct answer ✔✔-Fastest growing age group of workers is 55+
-HRM will have to spend a lot of time with retirement planning, retaining and motivating old workers
where careers have plateaued
- also finding a way to attract, retain, and prepare youth labor force
-Generational issues supervise old employees (mom)
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