Discuss how to link training programs to organizational needs. - correct answer ✔✔organizations need to
develop training that is effective. The programs must teach what they need to teach, and they need to
teach skills and behaviors that will help the organization achieve its goals.
Identify the importance of training and development, and how it can be used strategically and
competitively within an organization. - correct answer ✔✔training is an investment in talent. It helps
employees to gain and/or improve knowledge, skills, abilities and behaviors they will use on the job.
instructional design - correct answer ✔✔a process of systematically developing training to meet
specified needs
Know the steps of the instructional design model. - correct answer ✔✔1. assess the need for training
2. ensure readiness for training
3. plan training program
4. implement a training program
5. evaluate the results of training
Learning management system (LMS) - correct answer ✔✔a computer application that automates the
administration, development, and delivery of training programs
Explain how to assess the need for training - correct answer ✔✔a needs assessment includes
organization analysis, person analysis, and task analysis
needs assessment - correct answer ✔✔the process of evaluating the organization, individual employees,
and employees' tasks to determine what kinds of training, if any, are necessary
this assessment answers 3 questions:
1. what is the context in which the training will occur?
, 2. who needs training?
3. what subjects should the training cover?
organization analysis - correct answer ✔✔a process for determining the appropriateness of training by
evaluating the characteristics of the organization
person analysis - correct answer ✔✔a process of determining individuals' needs and readiness for
training
1. do performance deficiencies result from a lack of knowledge, skill or ability? (if so, training is relevant)
2. who needs training?
3. are these employees ready for training?
task analysis - correct answer ✔✔the process of identifying the tasks, knowledge, skills, and behaviors
that training should emphasize
Understand the sources of information we can seek to complete a training needs assessment. - correct
answer ✔✔- incumbents
- supervisors
- subject-matter experts
Explain how to asses employee readiness for training - correct answer ✔✔a combination of employee
characteristics and a positive work environment that permits training
How to motivate employees to be ready to learn - correct answer ✔✔- providing feedback that
encourages employees
- establishing rewards for learning
- communicating with employees about the organization's career paths and future needs
situational constraints - correct answer ✔✔limits on the training's effectiveness that arise from the
situations or conditions of an organization
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