USPS Exam 421 Window Clerk Questions With
Complete Solutions Graded A+
What type of environment has a focus on people, process, pride and results so
expectations are always out performed? - Answer customer centric environment
as ambassadors to our customers, the USPS relies on you to. - Answer educate our
customers on our products and services as well as provide world class customer
experience that builds customer loyalty
our business touches. - Answer every address in the nation
USPS employees are, by federal law, required to. - Answer protect and preserve all mail
deposited in our care
except in extremely rare cases, what type of warrant is needed to unseal or allow the
unsealing of any class of mail? - Answer Federal Search Warrant
who grants authority to the US postal inspection service? - Answer U.S. Congress
What are the primary federal law-enforcement officers of USPS, enforce federal statues
related to the security of mail, investigate postal offenses as well as postal related civil
matters known as? -Answer USPIS (united states postal inspection service)
What self-supporting organization comes under the general supervision of 9
presidentially appointed governors? -Answer OIG (Office of Inspector General)
What is the role of the Office of the Inspector General in the Postal Service? - Answer
maintain the integrity and accountability of the USPS, its revenue and assets, and its
employees through independent audits and investigations
,Who are the core of our business, and who we always should put first? - Answer Our
customers
What is the same in every language ? - Answer A smile
What does it mean to be #PostalProud? -Answer providing a positive customer
experience that builds stronger relationships between our customers and our brand
what are the 6 retail moments that matter? - Answer deliver first impression, act with
courtesy and urgency, keeping it clean, delivering the pride inside, transitioning between
the back and the front, solutions are your specialty
Why is an organized workspace important? - An efficient workspace creates a reduction
in time away from window, visual appealing and professional
Explain transitioning between the back and front - Sorting mail and packages in the back
then to a customer facing position
Define relatability - The capability to establish an association, connection or relationship
with a person or a thing
Art and skill of using words effectively to transmit information or ideas is - Answer
Communication
S.O.L.E.R stands for: - Answer S: Squarely face person
O: open your posture
L: Lean toward sender
E: Establish and maintain eye contact
R: Relax
, what active listening technique is used to bring a message into greater focus by getting
more information and identifying what's being communicated, as well as providing a
better understanding? - Answer Clarifying
G.I.S.T means: -Answer Greet, Inquire, Suggest, Thank
What do we never get a second chance to make? -Answer A first impression
what type of mail consist of items sent within the United States, its territories and
possessions including APOs, FPOs, and the United Nations? -Answer Domestic Mail
which manual sets forth the policies, regulations, and procedures governing domestic
mail services? -Answer Domestic Mail Manual (DMM)
Name the 6 shipping services the USPS offers. - Answer Priority Mail Express, Priority,
First Class, Retail Ground, Parcel Return Service, International Mail
What class of mail has expedited service for mailable matter and provides a money back
guarantee? - Answer Priority Mail Express
What premiere shipping service has guaranteed 1 or 2 day delivery, 365 days a year and
includes $100 insurance? - Answer Priority Mail Express
What times is Priority Mail Express guaranteed to be delivered? -Answer 12 pm and 3 pm
What time are Hold for Pick Up items available for customers to pick up? -Answer 10:30
am and 3 pm
Hold for Pick Up Service items include what when the package arrives at the destination
facility? -Answer an automated callback notification to customers about the arrival status
of their package
Complete Solutions Graded A+
What type of environment has a focus on people, process, pride and results so
expectations are always out performed? - Answer customer centric environment
as ambassadors to our customers, the USPS relies on you to. - Answer educate our
customers on our products and services as well as provide world class customer
experience that builds customer loyalty
our business touches. - Answer every address in the nation
USPS employees are, by federal law, required to. - Answer protect and preserve all mail
deposited in our care
except in extremely rare cases, what type of warrant is needed to unseal or allow the
unsealing of any class of mail? - Answer Federal Search Warrant
who grants authority to the US postal inspection service? - Answer U.S. Congress
What are the primary federal law-enforcement officers of USPS, enforce federal statues
related to the security of mail, investigate postal offenses as well as postal related civil
matters known as? -Answer USPIS (united states postal inspection service)
What self-supporting organization comes under the general supervision of 9
presidentially appointed governors? -Answer OIG (Office of Inspector General)
What is the role of the Office of the Inspector General in the Postal Service? - Answer
maintain the integrity and accountability of the USPS, its revenue and assets, and its
employees through independent audits and investigations
,Who are the core of our business, and who we always should put first? - Answer Our
customers
What is the same in every language ? - Answer A smile
What does it mean to be #PostalProud? -Answer providing a positive customer
experience that builds stronger relationships between our customers and our brand
what are the 6 retail moments that matter? - Answer deliver first impression, act with
courtesy and urgency, keeping it clean, delivering the pride inside, transitioning between
the back and the front, solutions are your specialty
Why is an organized workspace important? - An efficient workspace creates a reduction
in time away from window, visual appealing and professional
Explain transitioning between the back and front - Sorting mail and packages in the back
then to a customer facing position
Define relatability - The capability to establish an association, connection or relationship
with a person or a thing
Art and skill of using words effectively to transmit information or ideas is - Answer
Communication
S.O.L.E.R stands for: - Answer S: Squarely face person
O: open your posture
L: Lean toward sender
E: Establish and maintain eye contact
R: Relax
, what active listening technique is used to bring a message into greater focus by getting
more information and identifying what's being communicated, as well as providing a
better understanding? - Answer Clarifying
G.I.S.T means: -Answer Greet, Inquire, Suggest, Thank
What do we never get a second chance to make? -Answer A first impression
what type of mail consist of items sent within the United States, its territories and
possessions including APOs, FPOs, and the United Nations? -Answer Domestic Mail
which manual sets forth the policies, regulations, and procedures governing domestic
mail services? -Answer Domestic Mail Manual (DMM)
Name the 6 shipping services the USPS offers. - Answer Priority Mail Express, Priority,
First Class, Retail Ground, Parcel Return Service, International Mail
What class of mail has expedited service for mailable matter and provides a money back
guarantee? - Answer Priority Mail Express
What premiere shipping service has guaranteed 1 or 2 day delivery, 365 days a year and
includes $100 insurance? - Answer Priority Mail Express
What times is Priority Mail Express guaranteed to be delivered? -Answer 12 pm and 3 pm
What time are Hold for Pick Up items available for customers to pick up? -Answer 10:30
am and 3 pm
Hold for Pick Up Service items include what when the package arrives at the destination
facility? -Answer an automated callback notification to customers about the arrival status
of their package
