USPS Exam 421 Window Clerk Practice Questions
And Correct Answers
USPS Mission - Answer Provide, trusted, affordable, universal
24-Hour Clock - Answer Improve effectiveness through standardization & innovation.
End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on
this.
Delivery Methods - Answer Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - Answer Automated Postal Centers
Automated Postal Centers - Answer Self-serve kiosks, commercial retail outlets, banks,
ATMs.
Mail Arrival Profile - Answer Determines operational startup & staffing.
CET - Critical Entry Time
Clearance Time - Mail is cleared for dispatch.
18:00 - Carriers in from street.
20:00 - 80% of collection mail should be cancelled at the P&DC.
23:00 - Out of primary processing.
,24:00 - Secondary Operations Complete
04:00-09:00 - Distribute to DDC/DDU
07:00 - 100% of DPS 2nd pass complete.
Core Responsibility - Answer Safety, Security, Safeguard, Protect - Confidence of
customers maintained, good public image projected, keeps competitive advantage,
privacy maintained.
PolicyNet - Answer Online resource to find handbooks, manuals, publications.
Directives - Answer Policies, Procedures, Regulations - Four ways to effect or impact:
through productivity, revenue, legal liability, customer service.
DMM - Answer Domestic Mail Manual
Domestic Mail Manual - Answer DMM - Policies, procedures and regulatins for domestic
mail. Information on extra services, postage prices, mail classes.
IMM - Answer International Mail Manual
International Mail Manual - Answer IMM - Mailing conditions for each country, also
includes a list of countries.
ASM - Answer Adminstrative Support Manual
Administrative Support Manual - Answer Policies, procedures for adminstrative and
,support functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
POM - Answer Postal Operations Manual
Postal Operations Manual - Answer Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
ELM - Answer Employee & Labor Relations Manual
Employee & Labor Relations Manual - Answer Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - Answer Field Accounting Procedures
AS or MS - Answer Handbook ID for Administrative Support Manual (ASM)
DM - Response Handbook ID for Domestic Mail Manual (DMM)
EL or P - Response Handbook ID for Employee & Labor Relations Manual (ELM)
M - Response Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - Response Handbook ID for Postal Operations Manual (POM)
Publications - Response Primarily for public, marketing and mail guidelines.
, Postal Bulletin - Answer official source of notifications and revisions to existing
instructions. Available via PolicyNet. Biweekly.
Postal Forms - Answer searchable by title or number. There are also links to OPM, GSA,
TSH, OSHA, OWCP on the website.
Publication 223 - Answer how to order directives and forms catalog.
#1 Business Objective - Answer improving customer relationship.
Value, Exceptional Service, Reliability - Answer Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship - Answer Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - Answer Better value, presence in every community,
USPS.com, competitive pricing incentives.
Shipping Services - Answer Priority, Express, Parcel Select, Parcel Return Service,
International Mail
Parcel Select-Answer Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing
and volume incentives.
Parcel Return Service-Answer Consumer return merchandise.
International Mail-Answer Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG-Answer Global Express Guaranteed
Global Express Guaranteed-Answer 1-3 day delivery. Money-back guarantee to
And Correct Answers
USPS Mission - Answer Provide, trusted, affordable, universal
24-Hour Clock - Answer Improve effectiveness through standardization & innovation.
End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on
this.
Delivery Methods - Answer Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
APC - Answer Automated Postal Centers
Automated Postal Centers - Answer Self-serve kiosks, commercial retail outlets, banks,
ATMs.
Mail Arrival Profile - Answer Determines operational startup & staffing.
CET - Critical Entry Time
Clearance Time - Mail is cleared for dispatch.
18:00 - Carriers in from street.
20:00 - 80% of collection mail should be cancelled at the P&DC.
23:00 - Out of primary processing.
,24:00 - Secondary Operations Complete
04:00-09:00 - Distribute to DDC/DDU
07:00 - 100% of DPS 2nd pass complete.
Core Responsibility - Answer Safety, Security, Safeguard, Protect - Confidence of
customers maintained, good public image projected, keeps competitive advantage,
privacy maintained.
PolicyNet - Answer Online resource to find handbooks, manuals, publications.
Directives - Answer Policies, Procedures, Regulations - Four ways to effect or impact:
through productivity, revenue, legal liability, customer service.
DMM - Answer Domestic Mail Manual
Domestic Mail Manual - Answer DMM - Policies, procedures and regulatins for domestic
mail. Information on extra services, postage prices, mail classes.
IMM - Answer International Mail Manual
International Mail Manual - Answer IMM - Mailing conditions for each country, also
includes a list of countries.
ASM - Answer Adminstrative Support Manual
Administrative Support Manual - Answer Policies, procedures for adminstrative and
,support functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
POM - Answer Postal Operations Manual
Postal Operations Manual - Answer Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing, transportation,
delivery, vehical operation.
ELM - Answer Employee & Labor Relations Manual
Employee & Labor Relations Manual - Answer Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor relations.
F101 - Answer Field Accounting Procedures
AS or MS - Answer Handbook ID for Administrative Support Manual (ASM)
DM - Response Handbook ID for Domestic Mail Manual (DMM)
EL or P - Response Handbook ID for Employee & Labor Relations Manual (ELM)
M - Response Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
PO - Response Handbook ID for Postal Operations Manual (POM)
Publications - Response Primarily for public, marketing and mail guidelines.
, Postal Bulletin - Answer official source of notifications and revisions to existing
instructions. Available via PolicyNet. Biweekly.
Postal Forms - Answer searchable by title or number. There are also links to OPM, GSA,
TSH, OSHA, OWCP on the website.
Publication 223 - Answer how to order directives and forms catalog.
#1 Business Objective - Answer improving customer relationship.
Value, Exceptional Service, Reliability - Answer Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
Building Customer Relationship - Answer Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
What the postal service offers - Answer Better value, presence in every community,
USPS.com, competitive pricing incentives.
Shipping Services - Answer Priority, Express, Parcel Select, Parcel Return Service,
International Mail
Parcel Select-Answer Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing
and volume incentives.
Parcel Return Service-Answer Consumer return merchandise.
International Mail-Answer Service to over 180 countries. Includes FC, GXG, PM, PMEI.
GXG-Answer Global Express Guaranteed
Global Express Guaranteed-Answer 1-3 day delivery. Money-back guarantee to
