Chapter 6 MNG2601 - POSSIBLE QUESTIONS AND ANSWERS ALL ASSIGNMENTS
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Chapter 6 MIONS AND ANSWER
Institution
Chapter 6 MIONS AND ANSWER
Chapter 6 MNG2601 -
POSSIBLE QUESTIONS AND
ANSWERS ALL ASSIGNMENTS
Which of the following statements regarding Arnold
Palmer Hospital is false?
a. The hospital uses a wide range of quality
management techniques.
b. The culture of quality at the hospital includes
employees at a...
Chapter 6 MNG2601 -
POSSIBLE QUESTIONS AND
ANSWERS ALL ASSIGNMENTS
,Which of the following statements regarding Arnold
Palmer Hospital is false?
a. The hospital uses a wide range of quality
management techniques.
b. The culture of quality at the hospital includes
employees at all levels.
c. The hospital scores very highly in national studies
of patient satisfaction.
d. The hospital's high quality is measured by low
readmission rates, not patient satisfaction.
e. The design of patient rooms, even wall colors,
reflects the hospital's culture of quality. - ANSWER-
d
Arnold Palmer Hospital uses which of the following
quality management techniques?
a. Pareto charts
b. flow charts
c. benchmarking
,d. Just-in-Time
e. The hospital uses all of the above techniques. -
ANSWER-e
Which of the following statements best describes
the relationship between quality management and
product strategy?
a. Product strategy is set by top management;
quality management is an independent activity.
b. Quality management is important to the low-
cost product strategy, but not to the response or
differentiation strategies.
c. High quality is important to all three strategies,
but it is not a critical success factor.
d. Managing quality helps build successful product
strategies.
e. Companies with the highest measures of quality
were no more productive than other firms. -
ANSWER-d
, "Quality is defined by the customer" is
a. an unrealistic definition of quality
b. a user-based definition of quality
c. a manufacturing-based definition of quality
d. a product-based definition of quality
e. the definition proposed by the American Society
for Quality - ANSWER-b
"Making it right the first time" is
a. an unrealistic definition of quality
b. a user-based definition of quality
c. a manufacturing-based definition of quality
d. a product-based definition of quality
e. the definition proposed by the American Society
for Quality - ANSWER-c
Three broad categories of definitions of quality are
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