WGU C215 Operations Management
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Score A+ | Latest 2024
Affiliate revenue model - Correct Answer - Companies receive a
referral fee for directing business to an affiliate
Appraisal cost - Correct Answer - The cost associated with
uncovering defects
Automated order entry systems - Correct Answer - A method
using telephone models to send digital orders to suppliers.
Backwards integration - Correct Answer - Owning or controlling
sources of raw materials and components.
Benchmarking - Correct Answer - Studying other companies
business practices for comparison.
Bullwhip effect - Correct Answer - Inaccurate or distorted
demand information created in the supply chain.
,Business to Business commerce - Correct Answer - Businesses
buying and selling to other businesses.
Business to consumer commerce - Correct Answer - Businesses
selling to individual consumers.
Cause and effect diagrams - Correct Answer - A chart that
identifies potential causes of particular quality problems.
Checklist - Correct Answer - A list of common defects and the
number of observed occurrences of each.
Conformance to specifications - Correct Answer - how well a
product or service meets the targets and tolerances set by
designers.
Continuous improvement - Correct Answer - A philosophy of
never ending improvement.
Control charts - Correct Answer - Charts used to evaluate
whether a process is operating within expectations.
, Crossdocking - Correct Answer - Eliminates storage and order
picking functions of a distribution warehouse.
Customer defined quality - Correct Answer - an integrated effort
designed to improve quality performance at every level of the
organization.
Deming Prize - Correct Answer - Japanese award for companies
to recognize efforts in quality improvement.
Distribution management - Correct Answer - Responsible for the
movement of material from the manufacturer to the customer.
Distribution warehouse - Correct Answer - Used for short term
storage, consolidation, and product mixing.
Distributor crossdocking - Correct Answer - the receiving and
consolidating of inbound products from different vendors into a
multi-SKU pallet.
E-commerce - Correct Answer - Using the internet and web to
do business.
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