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CHAA CERTIFICATION EXAM QUESTIONS AND ANSWERS
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CHAA CERTIFICATION EXAM QUESTIONS AND ANSWERS CHAA CERTIFICATION EXAM QUESTIONS AND ANSWERS CHAA CERTIFICATION EXAM QUESTIONS AND ANSWERS
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CHAA CERTIFICATIONTITLE III of the AMERICCORRECT ANSWER WITH DISABILITIES ACT - CORRECT ANSWER Hospitals
are required to provide resources to eliminate barriers in communication
When initiating Patient Satisfactory Surveys, the following are important: - CORRECT ANSWER 1.
What data measurements are required
2. What data measurements are important to daily mngt
3. What data measures are important to the organization's decision making process
Purpose of Quality Improvement Programs: - CORRECT ANSWER 1. Collect data
2. Analyze data
3. Evaluate actions
Patient Satisfactory Surveys: - CORRECT ANSWER 1. JD Power
2. Press Ganey
3. Post-service phone call to patient
Communication: - CORRECT ANSWER Exchanging information with patients
Key performance indicators (KPIs) - CORRECT ANSWER 1. Accuracy rate
2. Patient satisfactory score
3. Pre-registration rate
H.E.A.T stands for: - CORRECT ANSWER H.ear them out
E.mpathize with customers
A.pologize
T.ake responsibility
, Ways we communicate: - CORRECT ANSWER 1. Body language
2. Talking
3. Facial expressions
Encoding - CORRECT ANSWER The message is translated from an idea into symbols that hopefully
represent the intended meaning
Transmission - CORRECT ANSWER The encoded message is sent through some medium to the
receiver
Decoding - CORRECT ANSWER The receiver must translate or interpret the symbols used by the
sender
Compassion and respect are demonstrated through: - CORRECT ANSWER 1. Smiling
2. Making eye contact
3. Greeting the patient
Medicare Tw-midnight rule - CORRECT ANSWER An inpatient stay must cross two midnights to be
paid for under Medicare part A
Office of Inspector General (OIG) - CORRECT ANSWER Responsible for protecting the integrity of
the hospital and Human services program by detecting and preventing fraud
An effective compliance level has: - CORRECT ANSWER A minimum of 7 levels
Parts of an effective compliance program: - CORRECT ANSWER 1. Performing internal audits
2. Establishing standards, procedures and policies
EMTALA Regulation - CORRECT ANSWER Protects the patient from not being treated in an
emergency due to lack of ability to pay
Examples of Protected Health Information (PHI) - CORRECT ANSWER 1. Patient names
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