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PN 2002 FINAL REVIEW
1. Perception: a cognitive process by which a person transforms external sensory data into
personalized images of reality
2. Problem solving: a comprehensive, sequential, cognitive process used to solve a problem by
reducing the difference between current and desired condit
3. Problem solving process- scientific method: · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
4. Decision-making: is a process that chooses a preferred option or course of actions from
among a set of alternatives based on given criteria or strategies.
5. Decision Making Process: · Define problem
· Set goals/ identify evaluation criteria
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· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
6. CriticalThinking: analytical process in which you purposefully use specific think- ing skills to
make clinical decisions.
7. What is conflict?: An opportunity to understand opposing preferences and val- ues
8. Selective attention: is the process of focusing on a particular object in the
environment for a certain period.
9. negative self: -talk is any inner dialogue you have with yourself that may be limiting your
ability to believe in yourselfand your own abilities, and to reach your potential.
10. Conflict Resolution: identifying sources of conflict, set goals, implement solu- tions.
11. Conflict Resolution Step 1:: :
make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
12. Conflict Resolution Step 2: share perspectives: · Ask for the other persons perspective
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· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
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Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
13. Conflict Resolution Step 3: Build understanding: Discuss one issue at a time
· Clarify assumptions
· Explore interests and feelings
14. Conflict Resolution Step 4: Agree on solution: · Reality test: is this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
15. Conflict Resolution Step 5: plan next steps: · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
16. Compromising: an approach to conflict resolution that involves both assertive- ness and
cooperation on the part of everyone
17. Summarizing: is an active listening skill used to review content and process.
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