Zendesk Customer Service 1 - Customer Service Foundations Become ... file:///C:/Users/HP/Desktop/New%20fo/Zendesk%20Customer%20S
Zendesk Customer Service 1 - Customer Service
Foundations / Become a CustomService Specialist
LinkedIn Learning Pathway
1. What is NOT a common name for an external customer?
Answer contractor Contractors are more often viewed as internal customers, not external
customers,even though they don't work for your company.
2. A personal customer service vision should focus on .
Answer how your cus-tomers feel about the service you provide
The way a customer feels is critical to their perception of the service you provide.
3. If you work in Accounting, who would be considered your customer?
Answer any-one you serve
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1 of 11 9/10/2024, 8:36
,Zendesk Customer Service 1 - Customer Service Foundations Become ... file:///C:/Users/HP/Desktop/New%20fo/Zendesk%20Customer%20S
A customer is anyone you serve. This could be someone outside your company oran internal
employee.
4. What is the best universal definition of Outstanding Customer Service?
Answer -
service that exceeds your customer's expectations
Service that meets expectations is not very memorable, so you need to exceedexpectations
to make an impression.
5. People go above and beyond because .
Answer they get something out of it Many customer service professionals find it personally
rewarding to go the extramile.
6. Your tone of voice can sound more positive when you add .
Answer dynamicssuch as a slightly higher pitch and volume
Changing your voice dynamics can make you sound friendlier.
7. Why is rapport an essential customer service skill?
2/4
2 of 11 9/10/2024, 8:36
Zendesk Customer Service 1 - Customer Service
Foundations / Become a CustomService Specialist
LinkedIn Learning Pathway
1. What is NOT a common name for an external customer?
Answer contractor Contractors are more often viewed as internal customers, not external
customers,even though they don't work for your company.
2. A personal customer service vision should focus on .
Answer how your cus-tomers feel about the service you provide
The way a customer feels is critical to their perception of the service you provide.
3. If you work in Accounting, who would be considered your customer?
Answer any-one you serve
1/4
1 of 11 9/10/2024, 8:36
,Zendesk Customer Service 1 - Customer Service Foundations Become ... file:///C:/Users/HP/Desktop/New%20fo/Zendesk%20Customer%20S
A customer is anyone you serve. This could be someone outside your company oran internal
employee.
4. What is the best universal definition of Outstanding Customer Service?
Answer -
service that exceeds your customer's expectations
Service that meets expectations is not very memorable, so you need to exceedexpectations
to make an impression.
5. People go above and beyond because .
Answer they get something out of it Many customer service professionals find it personally
rewarding to go the extramile.
6. Your tone of voice can sound more positive when you add .
Answer dynamicssuch as a slightly higher pitch and volume
Changing your voice dynamics can make you sound friendlier.
7. Why is rapport an essential customer service skill?
2/4
2 of 11 9/10/2024, 8:36
