Which determinants of service quality means the firm performs the service right the first
time and that the firm honors its promises?
reliability
competence
responsiveness
credibility - ️️reliability
Which of the following is the Japanese term used to describe continuous improvement
effo...
The American Society for Quality defines quality as - ✔️✔️the totality of features and
characteristics of a product or service that bears on its ability to satisfy stated or implied
needs
Which is an award for quality achievement in Japan?
Tookyo Medal for Excellence in Quality
ISO 9000
Malcolm Baldridge National Quality Award
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