Exam (elaborations)
2023 Anthem Administrative Guidelines Exam
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2023 Anthem Administrative Guidelines Exam
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2023 ANTHEM ADMINISTRATIVEGUIDELINES EXAM QUESTIONS WITH
COMPLETE SOLUTION
g I completed all my training on Friday. When will I know I'm ready to sell? - Only after receipt of the
confirmation email should arrive on Monday. Training completed one day should be validated the
following business day.
What tool does BlueCross provide for you to submit notes taken during the meeting with a prospect? -
Cavulus
If a member chooses to cancel or withdraw an enrollment application or terminate enrollment in a plan
once the enrollment application has been submitted, you as the agent must _______. - Direct the
member to contact BlueCross Member Services directly.
In what instance are you able to use a P.O. Box on the enrollment form? - You can use a P.O. Box as the
mailing address, but the physical address is always required.
If a member chooses to have premiums deducted through Electronic Funds Transfer (EFT), how quickly
will the first deduction be made from the member's account? - The first month's premium may be
deducted from their account within two business days of enrollment acceptance date.
If agent John Thomas is assisting member Sherry Jones and would like to be her agent of record, what
steps should be taken? - Agent John Thomas contacts the current AOR and requests release of business.
The current AOR would then submit consent to IndividualSalesBrokerInquiries@bcbst.com
If you receive an email inquiry about a Medicare Advantage complaint, you should treat it as _______. -
an attempt to gather information to investigate and resolve the complaint
What tools are available to you by registering and logging into BlueAccess at www.bcbst.com? - All
statements are correct
When submitting the Scope of Appointment, you should always remember to include your _______. -
Five digit agent ID given to you by BCBST
When submitting a Medicare Advantage enrollment via Secure Email, which of the following are true? -
All statements are correct
To what email address would you submit a BlueElite (Medicare Supplement) form? -
IndSalesProc_FAX@BCBST.com
Indicate which statement is correct when evaluating which items may be added to or removed from the
CMS approved sales kits provided by BlueCross? - All statements are correct
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