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Exam (elaborations)

State Farm Independent Auto Exam Questions & 100% Correct Answers

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  • Course
  • State Farm Auto
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  • State Farm Auto

Select Service Program ~~> In some market areas, repairers have been selected to participate in State Farm's Select Service Program. The program is designed to enhance claim service, increase efficiency, and afford customers an opportunity to select qualified repairers to inspect and ...

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  • September 13, 2024
  • 16
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • State Farm Auto
  • State Farm Auto
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1 | P a g e | © copyright 2024/2025 | Grade A+




State Farm Independent Auto Exam
Questions & 100% Correct Answers
Select Service Program

✓ ~~> In some market areas, repairers have been selected to

participate in State Farm's Select Service Program. The program is

designed to enhance claim service, increase efficiency, and afford

customers an opportunity to select qualified repairers to inspect and

estimate vehicle damage




Paintless Dent repair

✓ ~~> Paintless Dent Repair (PDR) is an industry recognized repair

process that involves the removal of hail dents or other types of

damage from metal exterior surface panels without disturbing the

vehicle's finish. In most cases, this procedure involves the use of

specialized tools to apply

pressure to the backside of the panel to remove surface imperfections. Other

techniques may be used to repair damage from the topside of the panel,

depending on the size and location of the damage.




By using either of these techniques, the technician is able to restore panel

appearance




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which eliminates the need for refinishing the panel's surface area. The PDR

process is often used to repair hail damage or other similar dents that occur

when an outer panel strikes (or is struck by) an object that has not

compromised the finish of the panel. Since the outer finish of the panel has

not been disturbed, it eliminates the refinishing process

and may allow for repairs to be completed in a more timely and cost

effective manner.




Determining Repair Costs

✓ ~~> The prices we pay for most repair operations will be determined

from printed or electronic

collision estimating guides and repair facility survey results. However, it is not

possible to

determine the cost of every repair operation from these sources. For

example, when estimating a sheet metal

or other repair operation, the labor estimate is based on judgment time.

When estimating judgment time, it should follow what is competitive in the

local market to repair the vehicle in a quality manner.




Estimats are based on




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✓ ~~> Estimates written or approved by

State Farm are based on labor rates and repair costs not to exceed what is

charged by a majority of the repair market in a given area.




Contracts with repairers

✓ ~~> We do not enter into contracts with repairers on individual repair

jobs on a fixed or "contract" repair job basis. We pay for the estimated

cost of repair based on physical damage caused as a

result of the loss.




Freight Charges

✓ ~~> Similarly, if freight charges are submitted to State Farm for

payment, payment should normally be resisted. Freight charges are not

considered as part of actual repair costs and are generally aligned

with an expense a repairer or dealership may incur as a result of

operating the repair facility business. If a circumstance arises that may

warrant additional consideration, local management should contact

their assigned Estimatics consultant.




Minimum Cost




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