What is accountability for a lifeguard?
-:- Making sure you always follow your training in the event of an emergency so
that you have nothing to worry about in the investigation
According the Health and Safety Act 1974, what must a lifeguard do?
-:- Take care of themselves and others
Cont...
✓ -:- This shows the position of emergency exits, first aid or rescue facilities
What should the customer's perceptions of a lifeguard be?
✓ -:- They safeguard lives
They give peace of mind
They are professional and can be relied on
They offer excellent customer service
They represent the centre
They are friendly
The can advise swimmers
How should you deal with complaints?
✓ -:- Listen carefully WITHOUT INTERRUPTION to get the full details
Ask questions to get more info
Recap issue to show you have listened and understand situation
Apologise without laying blame on anyone
Explain the action you will take
What does NOP stand for?
✓ -:- Normal Operating Procedures/Plan
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