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SPC1017 Introduction to Speech & Communication Exam with Questions with Answers
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SPC1017 Introduction to Speech & Communication Exam with Questions with Answers
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SPC1017 Introduction to Speech &Communication Exam with Questions
with Answers
Define selecting in the listening process. - Answer Choose sound or behavior
that symbolizes meaning.
Define attending in the listening process. - Answer Maintain sustained attention
to message.
Define understanding in the listening process. - Answer Relate to experiences
and knowledge.
Define remembering in the listening process. - Answer Tend to remember what is
important to you and something you try to remember.
,Define responding in the listening process. - Answer Predominant response is nonverbal.
What are the four listening skills? - Answer Relation Listening Style, Analytical
Listening Style, Critical Listening Style, and Task-Oriented Listening Style.
What is the Relational Listening Style? - Answer - Searches for common interests.
- Seeks to empathize.
What is the Analytical Listening Style? - Answer - Listens to the entire message
before assessing validity.
- Likes well-organized information.
What is the Critical Listening Style? - Answer - Identifies inconsistencies.
- Comfortable with detailed, complex information.
- Tends to practice second guessing.
What is the Task-Oriented Listening Style? - Answer - Emphasizes completing
a transaction.
- Dislikes rambling messages.
Name some benefits of Understanding your Listening Style? - Answer - Enhance self-
awareness.
- Adapt to listening situations.
- Communicate effectively.
What are the three Listening Barriers? - Answer 1.) Self-barriers.
,2.) Information-processing barriers.
3.) Context barriers.
The Principle Point #1: Be aware of your communication with yourself and others.
- Answer - Be aware of your intrapersonal communication.
- Be conscious of how your intrapersonal communication or self-talk has an effect
on your communication with others and your overall communication behavior.
- Be aware of the communication behavior of others.
Principle Point #2: Effectively use and interpret verbal messages. - Answer - Use
clear and precise words to explain ideas and concepts to others.
- Make a concerted effort to accurately interpret the words of others.
Principle Point #3: Effectively use and interpret nonverbal messages. - Answer - Use
nonverbal, unspoken cues to express feelings and emotions to others or to modify the
explicit verbal message you are communicating to others.
- Make a conscious effort to accurately decode the nonverbal messages of others.
Principle Point #4: Listen and respond thoughtfully to others. - Answer - Be other-
oriented by taking special care to listen to both the verbal and nonverbal messages
of others.
- Be deliberate in how you provide feedback to those to whom you are listening.
Principle Point #5: Appropriately adapt messages to others. - Answer - Use your
listening and nonverbal communication skills to help you appropriately adjust both your
message and how you communicate it to others.
- Make ethical choices about how to best formulate a message and respond to others to
achieve your communication goals.
, Other-oriented - Answer Being focused on the needs and concerns of others
while maintaining one's personal integrity.
Communication Characteristics - Answer 1.) Communication is inescapable.
2.) Communication is irreversible.
3.) Communication is complicated.
Communication emphasizes content and relationships (content dimension
& relationship dimension). Communication is also governed by rules.
What are the three criteria that can be used to determine whether communication
is competent? - Answer 1.) The message should be understood.
2.) The message should achieve its intended effect.
3.) The message should be ethical.
Identify and explain three communication contexts. - Answer 1.)
Interpersonal Communication.
- Versus impersonal communication.
2.) Group Communication.
- Small group communication.
3.) Presentational Communication.
- Rhetoric.
What is self-awareness? - Answer Self-awareness is the ability to develop and
communicate a representation of yourself to others.
What are the components of the self-concept as described by William James? - Answer
Attitudes, beliefs, and values. The philosopher believed that three "selves" exist in each
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