NURS 3632: Chapter 8: Communication Questions With
Complete Solutions
- Professional ______ is essential for the professional nurse role.
- Communication is essential in fostering ______ interactions.
- Communication is a ______ issue for the healthcare
environment. Miscommunication is the cause of most medical
errors.
- Hospitals are graded on HCAHPS scores- Hospital Consumer
Assessment of Healthcare Providers & Systems and Press Ganey
scores. Correct Answers communication; nurse-patient; safety
Aggressive Behavior:
- Aggressive behavior, on the other hand, involves asserting
one's rights in a negative manner that ______ the rights of
others.
- Aggression can be ______ or ______. It is communication that
is marked by tension and ______ and inhibits the formation of
good relationships and ______.
- Characteristics of aggressive verbal behavior include using an
______ tone of voice and being condescending, and ______.
,- Aggressive behavior is rude and intimidating. The focus is
usually on "______ at all costs" or demonstrating personal
______. Correct Answers violates; verbal; physical; anger;
collaboration; angry; threatening; winning; excellence
Aggressive Behavior:
- Comments such as "do it my ______" or "that's just ______
out of you" are examples of aggressive verbal statements.
- People speaking in an aggressive manner may ______
another's personal space, speak ______, and use gestures that are
very emphatic or threatening.
- Aggressive people enhance their self-esteem and prove their
superiority through ______ comments directed at others.
Correct Answers way; enough; invade; loudly; destructive
American Nurses Association's Principles for Social
Networking:
- Nurses must not transmit or place online individually ______
patient information.
- Nurses must observe ethically prescribed professional patient-
nurse ______.
- Nurses should understand that patients, colleagues, institutions,
and employers may ______ postings.
- Nurses should take advantage of ______ settings and seek to
separate ______ and ______ information online.
- Nurses should bring content that could harm a patient's
privacy, rights, or welfare to the attention of appropriate ______.
- Nurses should participate in developing institutional policies
governing online ______. Correct Answers identifiable;
boundaries; view; privacy; personal; professional; authorities;
conduct
,Background and Assessment:
- Relevant past ______ history
- Relevant ______ data
- Recent ______ for the patient Correct Answers medical;
assessment; interventions
Blocks to Communication:
- Failure to perceive the patient as a ______
- Failure to ______
- Non-______ comments and questions
- Using ______
- Using ______ questions
- Using questions containing "______"
- Using ______ questions
- Using comments that give ______
- Using ______ comments
- Changing the ______
- Giving ______ assurance-Everything is ______ always going
to be ok Correct Answers human being; listen; therapeutic;
cliches; closed; why; leading; advice; judgemental; subject;
false; not
Box 8-1: Auditory Hearing
- = Receiving ______ stimulus
- Nursing behavior: Patient ______ the nurse say, "I understand
your hip is hurting. This medication should help you to start
feeling better within minutes". Correct Answers auditory; hears
Box 8-1: Auditory Listening
, - = Gaining ______ of underlying messages and feelings
accompanying auditory events
- Nursing behavior: Patient ______ that the nurse said he should
start feeling better soon and ______ this to happen because she
cares about him. Correct Answers awareness; senses; wants
Box 8-1: Kinesthetic caring touch
- = Conveying ______ support
- Nursing behavior: Patient feels that the nurse cares about him
as a person when she ______ his shoulder upon first entering the
room while ______ about his pain. Correct Answers emotional;
touches; asking
Box 8-1: Kinesthetic procedural touch
- = Performing nursing ______ and ______
- Nursing behavior: Patient feels the nurse ______ him while
preparing to ______ the medication into the IV access. Correct
Answers procedures; techniques; touching; inject
Box 8-1: Visual Observation
- = ______ a visual stimulation by making note of ______
enhancement
- Nursing behavior: Patient makes ______ of the nurse's sense of
______, confidence, and ______ expression. Correct Answers
Interpreting; nonverbal; not; competence; sympathetic
Box 8-1: Visual Perception
- = Assigning ______ to a visual event
- Nursing behavior: Patient concludes that the nurse is willing
and able to help him and feels ______. Correct Answers
meaning; comforted
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