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FICEP Final exam with Questions and Answers
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FICEP Final exam with Questions and Answers
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FICEP Final exam with Questions andAnswers
Soft approach - ✔✔Approach that helps to overcome barriers to communication about
financial topics. May overcome resistance by using humor, metaphors, or personal stories.
Hard approach - ✔✔This approach is often assertive and may sometimes be perceived as
aggression. Reason and logic tend to dominate.
Remedial Counseling - ✔✔Helps members cope with debt they cannot afford or poor money
management. Often required because a member faces a financial emergency.
Productive Counseling - ✔✔Helps members identify the best way to use their resources to
improve their financial status. Often needed when someone suddenly acquires assets.
Preventive Counseling - ✔✔Helps members with good financial habits manage financial
challenges due to life changes. Can also be used to prepare members for a large purchase.
Budget, credit, debt, financial planning. - ✔✔What are the essential counseling elements?
Ask perceptive questions - ✔✔Vital Counselor Skill - Use questions to help engage members
in the process so they discover information for themselves.
observe nonverbal cues - ✔✔Vital Counselor Skill - Observe every aspect of a member's
attempts to communicate.
Help members assess behaviors and attitudes - ✔✔Vital Counselor Skill - Offering input from
an objective outsider to recognize patterns of poor habits and attitudes that are barriers to
successful financial management.
,Express empathy for members - ✔✔Vital Counselor Skill - Showing one understands a
member's situation, while refraining from excusing poor financial practices.
Assist members to identify needs and wants - ✔✔Vital Counselor Skill - Help members
excessive and unnecessary spending.
Explore money management skills - ✔✔Vital Counselor Skill - Help members with basic skills
and refer them to classes or agencies that can also help.
Assemble a complete financial picture - ✔✔Vital Counselor Skill - Using creativity to
persuade members to share all details of their financial situation.
Develop a workable budget - ✔✔Vital Counselor Skill - Help members to create a plan to
manage spending, pay down debt, and build savings.
Gain agreement on budget and money - ✔✔Vital Counselor Skill - Member must be willing to
implement their workable budget.
Suggest workable approaches and potential solutions - ✔✔Vital Counselor Skill - Offer
members options to help them succeed.
Motivate members to implement spending plan - ✔✔Vital Counselor Skill - Remind members
why they are making such changes. Continually direct members towards positive results of
personal changes to keep them engaged.
Combine optimism, enthusiasm, and realism - ✔✔Vital Counselor Skill - Urge members to
change their financial situation and acknowledge the reality of their situations.
, Assess progress - ✔✔Vital Counselor Skill - Helps members recognize their progress to date
as a way to encourage them to continue the hard work required in following a spending and
saving plan.
Offer confidentiality - ✔✔Vital Counselor Skill - Respect members trust by never sharing
information with others.
Adjust plans as needed - ✔✔Vital Counselor Skill - Help member make any needed budget
adjustments.
Make referrals when needed - ✔✔Vital Counselor Skill - Make referrals for anything beyond
your scope of practice.
Offer hope - ✔✔Vital Counselor Skill - Offer hope even if a members situation is dire.
Pacing and blending - ✔✔Allows counselors to adjust their demeanor to match members
and make physical changes to achieve these adjustments.
Pacing - ✔✔Used to create a feeling of connection with a member by matching physical
characteristics, such as posture, energy level, and unconscious movements.
Blending - ✔✔Used to display patterns that match a member's such as speech rate, tone,
vocabulary, and adjusting appearance.
1. Recognize the need for change
2. Gather information and introduce new ideas
3. Revise plan as needed
4. Make changes part of habits - ✔✔Steps in change process
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