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USPS Exam 421 Window Clerk Practice Questions with Solutions
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USPS Exam 421 Window Clerk PracticeQuestions with Solutions
USPS Mission - -Provide, trusted, affordable, universal
-24-Hour Clock - -Improve effectiveness through standardization &
innovation. End-to-end process to ensure mail is Collected, distributed, and
delivered. USPS runs on this.
-Delivery Methods - -Planes, trucks, cars, boats, bicycles, snow mobiles,
mules.
-APC - -Automated Postal Centers
-Automated Postal Centers - -Self-serve kiosks, commercial retail outlets,
banks, ATMs.
-Mail Arrival Profile - -Determines operational startup & staffing.
-CET - -Critical Entry Time
-Clearance Time - -Mail is cleared for dispatch.
-18:00 - -Carriers in from street.
-20:00 - -80% of collection mail should be cancelled at the P&DC.
-23:00 - -Out of primary processing.
-24:00 - -Secondary Operations Complete
-04:00-09:00 - -Distribute to DDC/DDU
-07:00 - -100% of DPS 2nd pass complete.
-Core Responsibility - -Security, Sanctity, Preserve, Protect - Instills
customer confidence, projects positive public image, maintains competitive
advantage, protects privacy.
-PolicyNet - -Online resource to find handbooks, manuals, publications.
-Directives - -Policies, Procedures, Regulations - Effects in four ways:
productivity, revenue, legal liability, customer service.
,-DMM - -Domestic Mail Manual
-Domestic Mail Manual - -DMM - Policies, procedures and regulatins for
domestic mail. Information on extra services, postage prices, mail classes.
-IMM - -International Mail Manual
-International Mail Manual - -IMM - Mailing conditions for each country, also
includes a list of countries.
-ASM - -Adminstrative Support Manual
-Administrative Support Manual - -Policies, procedures for adminstrative
and support functions. Information covering audits, investigations,
communication, facilities, equipment and privacy.
-POM - -Postal Operations Manual
-Postal Operations Manual - -Operations function of field organizations.
Information regarding retail, philatelic, collection, mail processing,
transportation, delivery, vehical operation.
-ELM - -Employee & Labor Relations Manual
-Employee & Labor Relations Manual - -Personnel policies and regulations.
Employee placement, pay, benefits, training, health and environment, labor
relations.
-F101 - -Field Accounting Procedures
-AS or MS - -Handbook ID for Administrative Support Manual (ASM)
-DM - -Handbook ID for Domestic Mail Manual (DMM)
-EL or P - -Handbook ID for Employee & Labor Relations Manual (ELM)
-M - -Handbook ID for Postal Operations Manual (POM) or Administrative
Support Manual (ASM)
-PO - -Handbook ID for Postal Operations Manual (POM)
-Publications - -Primarily for public, marketing and mail guidelines.
-Postal Bulletin - -Official source of updates and amendments to current
directives. Can be accessed through PolicyNet. Biweekly.
, -Postal Forms - -Can be searched by title or number. Website also provides
links to OPM, GSA, TSH, OSHA, OWCP.
-Publication 223 - -Information regarding directives and forms catalog.
-#1 Business Goal - -Strengthening customer relationship.
-Value, Exceptional Service, Reliability - -Will increase revenue, missed
opportunity is missed revenue, quality end-to-end service.
-Building Customer Relationship - -Positive attitude, Listening,
Communication, Adapting to change, Knowledge of products, Soliciting
customer feedback.
-What the postal service offers - -Better value, presence in every
community, USPS.com, competitive pricing incentives.
-Shipping Services - -Priority, Express, Parcel Select, Parcel Return Service,
International Mail
-Parcel Select - -Entry points at DDU, SCF, NDC. Optional hold for pickup.
Pricing and volume incentives.
-Parcel Return Service - -Consumer return merchandise.
-International Mail - -Service to over 180 countries. Includes FC, GXG, PM,
PMEI.
-GXG - -Global Express Guaranteed
-Global Express Guaranteed - -1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional
up to $2499.
Dimensions:
Weight up to 70 lbs,
46" x 35" x 46", combination length and girth of 108"
-Priority Mail - -1-3 day delivery. Includes tracking. Up to $50 insurance. Flat
rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus
girth. PM subject to Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
-Priority Mail Express - -1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance,
delivery by 3:00pm. Delivery by 10:30am, Sundays, holidays for additional
fee. Premier Service of USPS.
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