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MGT 320: Exam Questions & Study Terms– with Complete Answers
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MGT 320: Exam Questions & Study Terms– with Complete Answers
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MGT 320: Exam Questions & Study Terms–with Complete Answers
System - ✔✔set of interrelated and interdependent parts arranged in a manner that
produces a unified whole
Closed system - ✔✔Not influenced and does not interact with the environment
Open system - ✔✔influenced by and interacts with the environment
Contingency approach (or situational approach) - ✔✔organizations are different, face
different situations and require different ways of managing
Employee productivity - ✔✔performance measure of both efficiency and
effectiveness
Absenteeism - ✔✔Failure to show up for work
Turnover - ✔✔Voluntary and involuntary permanent withdrawal from a company
Organizational citizenship behavior (OCB) - ✔✔Behavior that is not part of a
employee's job description but promotes the effective functioning of the organization
Job satisfaction - ✔✔An employees general attitude toward his or her job
, Workplace misbehavior - ✔✔Any intentional behavior that can be harmful or
disruptive
Attitudes - ✔✔Evaluative statements
Cognitive component - ✔✔Attitude refers to beliefs, opinions, or knowledge
Affective component - ✔✔Emotional or feeling part of an attitude
Behavioral component - ✔✔Attitude refers to intention to behave in a certain way
about something
Job involvement - ✔✔The degree to which an employee identifies with his/her job
and is involved in it
Organizational commitment - ✔✔Degree to which an employee identifies to a whole
organization and wants to stay with it
Perceived organizational support - ✔✔Belief that their organization values their
contribution and cares
Cognitive dissonance - ✔✔Any incompatibility or inconsistency between attitudes
and behavior
Big five model (for personality, as opposed to MBTI) - ✔✔Extraversion,
agreeableness, conscientiousness, emotional stability, openness to experience
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