Registered dietitian exam - domain III, IV with
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Maslow's Hierarchy of Needs - ✔✔when the basic needs (physiological) are met, higher
needs (social, self-esteem) become motivators
Herzberg's Two-Factor Theory 雙因素激勵理論 - ✔✔maintenance (hygiene) factors and
motivators
McClelland's Achievement Theory 成就動機理論 - ✔✔people need achivement, power, and
affilition to be motivated.
MacGregor's Theory X (人性本惡論)and Theory Y (人性本善論) - ✔✔Theory X: people
inherently dislike work and need autocratic, negative management
Theory Y: work is as natural as play and people need positive, participative management
Hawthorne effect 霍桑效應 - Elton Mayo - ✔✔if you know you're being studied, you will act
differently than you normally/typically would; work breaks increased productivity
Expectancy Theory - ✔✔people will be motivated to the extent to which they believe that
their efforts will lead to good performance, that good performance will be offered attractive
rewards
Path-Goal Theory 目標理論 - ✔✔leaders can increase subordinate satisfaction and
performance by clarifying and clearing the paths to goals and by increasing the number and
kinds of rewards available for goal attainment
autocratic leadership - ✔✔demands obedience, most control
,consultative leadership - ✔✔asks for input, but makes final decision alone
Bureaucratic Leadership - ✔✔when everything is done according to the plan
participative/democratic leadership - ✔✔encourage workers to participate in decision-
making; most effective; shown in circular organizational chart
Country Club Management - ✔✔high concern for people, low concern for production
Authority-Obedience Management - ✔✔High task concern; low people concern
Impoverished Management - ✔✔low concern for people, low concern for production
Team Management - ✔✔high concern for people, high concern for production
Peter Principle - ✔✔every employee within a hierarchy tends to rise to his or her level of
incompetence
main responsibility of management - ✔✔coordination
Scalar Principle - ✔✔clearly defined line of authority (high to low hierarchy) in the
organization that includes all employees
unity of command - ✔✔an employee should report to no more than one manager
Theory Z (Ouchi) - ✔✔the value of the company is the people, everyone who will be affected
by a decision is involved in making the decision (consensus decision making), mutual worker-
employer loyalty
,The process of transforming inputs into outputs involves - ✔✔linking (decision-making,
communication), managing, building functional subsystems
Characteristics of open systems - ✔✔-Interdependency of parts, leading to integration and
synergy
-Dynamic equilibrium: steady state with constant changes
-Equifinality: same/similar outputs but varying input and transformation
-Permeable boundaries: systems changed by environment
-Interface: systems and subsystems come in contact
In highly favorable and unfavorable situation, ____ leader is more effective - ✔✔task-
oriented
In moderately favorable situations, ____ leader more effective - ✔✔relationship-oriented
Readiness in leadership style - ✔✔delegate (allow employee to participate) → participate →
sell → tell
Scientific Management - ✔✔workers must work at fastest pace possible; physical
Management by Objectives (MBO) - ✔✔a process of setting mutually agreed upon goals and
using those goals to evaluate employee performance
Transactional Leadership 交易型領導 - ✔✔focusing on clarifying employees' roles and task
requirements and providing rewards and punishments contingent on performance
Long-range planning - ✔✔long-term (3-5 yr) goals and objectives
Strategic Planning - ✔✔future outcomes and how success is measured and evaluated; use
SWOT analysis (strengths, weakness, opportunities, threats)
In organization cart, lines of authority shown with ____ lines, advisory positions shown with
_____ lines - ✔✔solid; dotted
functional employees - ✔✔serve as both line and staff, limited authority
span of control is ____; narrow span lead to ____ levels, should employed ____; wide span lead
to ____ levels - ✔✔the number of subordinates who report directly to one individual; more;
newly hired; few
acute care conventional staffing pattern - ✔✔17 minutes per meal or 3.5 meals/labor hour
Extended care facilities staffing pattern - ✔✔5 meals/labor hour
Meal equivalent - ✔✔Measure of productivity, amount of all food sales divided by average
cost of typical (prototype) meal
Absolute FTE counts ______; Adjusted FTE counts ____ - ✔✔productive hours; also count
benefit days and days off
FTE/week - ✔✔labor hours worked per week / 40 hour normal work load;
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