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AHLEI EXAM STUDY GUIDE
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AHLEI EXAM STUDY GUIDE
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AHLEI EXAM STUDY GUIDEAccount receivable system - Answers -a system to account for revenue that is due. has
been earned but not yet collected
Accrual accounting system - Answers -An accounting system that matches revenue
generated with the expenses incurred to generate the revenue
Commercial food service operations - Answers -Food service operations found in
lodging properties, clubs, restaurants, and other businesses. These operations exist to
make a profit from the sale of food and beverage
Contract management company food services - Answers -A for-profit company that
operates food services for a non-commercial organization such as a school or hospital
Controlling - Answers -The management task of comparing actual results with expected
results as in measuring actual revenues against budgeted revenues. Controlling also
refers to safeguarding the operations property
Coordinating - Answers -The management task of assigning work and organizing
people and resources to achieve the operations goals and objectives
Management components - Answers -Activities for managing available resources:
planning, organizing, coordinating, staffing, directing, controlling, and evaluating
Non-commercial food service operations - Answers -Organization such as schools,
nursing homes, hospitals, and military services that are nonprofit and exist primarily for
reasons other than to provide food or lodging services
Operating control cycle - Answers -He system that divides food and beverage
operations into a series of activities required to provide food and beverage products to
guests
Organizing - Answers -The management activity that attempts to best assemble and
use limited human resources to attain organizational objectives. It involves establishing
the flow of authority and communication among people
Planning - Answers -The management task of creating goals objectives and programs
of action to reach those goals and objectives. It is required before undertaking other
management tasks
Point of sale - Answers -And electronic register that instantly captures information about
sales transactions and manages the ordering and service of menu items in one or more
restaurants/bars
,Revenue center - Answers -Revenue producing department with an a hospitality
operation
Self operated food services - Answers -The food service operation in a non-commercial
organization such as a school or hospital that operates its own food services
Staffing - Answers -The management activity of recruiting and hiring applicants
Support center - Answers -The department within a hospitality operation that is not
directly involved in generating revenue but that incurs costs as it provides support to
revenue generating departments
Travel and tourism industry - Answers -All of the businesses that provide products and
or services to the traveling public. It is comprised of five segments lodging, food and
beverage, transportation, retail stores, and Destiination activities
Turnover - Answers -The percentage of total employees in a department or organization
who leave during a specific time period, Such as a month or a year
Action plan - Answers -The plan that lists the step-by-step activities and specifies the
who what when where and how of implementing a particular strategy in the business
plan
Benchmark - Answers -A pre-established statement or definition about what must occur
as a performance to be considered acceptable
Business plan - Answers -A plan that bridges strategic and operational planning by
specifying when organization plans to do with in the next year that will help it to achieve
its long-range goals
Directing - Answers -The management task of supervising, scheduling, and disciplining
employees. It also includes things such as training and motivating employees
E-commerce - Answers -All aspects of business and market processes enabled by the
Internet and web based technologies
Empowerment - Answers -The redistribution of power within an organization that
enables managers supervisors and employees to perform their jobs more effectively
and efficiently
Evaluating - Answers -The management task of reviewing the operations progress
toward organizational goals, measuring employee performance, and assessing the
effectiveness of training programs
Finishing kitchen - Answers -The work area used to complete the preparation of food
produced in a central kitchen and or to reheat food produced elsewhere
, Full service hotel - Answers -Hotel offering extensive food and beverage services
including table service alternatives
Labor-intensive - Answers -The concept that people must do work tasks and cannot be
replaced by machines
Collusion - Answers -An act in which two or more employees secretly interact in an
effort to steal from the corporation
Control - Answers -A series of coordinated events that helps managers ensure that the
actual results of operations close the latch the plant results
Convenience foods - Answers -Food products that have some or all of the labor built
into them that otherwise would need to be added on site
Core values - Answers -Priority concerns with your body the shared beliefs, convictions,
and principles that unite staff members as they create an organizations future
Corrective action - Answers -The selection, design, and implementation of new or
revised procedures or policies to reduce the level of variance between standards and
actual operating results
Cost - Answers -An expense (reduction of an asset) generally incurred for the purpose
of increasing revenues
Food and beverage controller - Answers -An accounting department employee who
develops food and beverage standard costs, assist in budget development, analyze his
income statements, directly supervise is receiving and or store in personnel, and
participates in end of Inventory valuations
Green restaurants - Answers -Restaurants and other food and beverage operations that
implement systems to conserve water, energy, and other natural resources
Income statement - Answers -A report of the organizations profitability that indicates
revenues earned and expenses incurred for a specific time. Also called the profit and
loss statement
Long range plan - Answers -The plan that outlines how an organization intends to close
the gap between where it is today and where it wants to be on a specific later date
Marketing plan - Answers -The plan that indicates her business plan goals will be
achieved during the upcoming year
Mission statement - Answers -A broad outline of the fundamental purpose of an
organization
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