FGCU MAN 3025 Final Exam – Schaeffer
Study Guide.
Management - answerintegrating the work of people through POLC: planning, organizing,
leading, and controlling the organization's success
efficient - answerto use resources wisely and cost-effectively
effective - answerto achieve results, to ...
Management - answer✔integrating the work of people through POLC: planning, organizing,
leading, and controlling the organization's success
efficient - answer✔to use resources wisely and cost-effectively
effective - answer✔to achieve results, to make the right decisions and to successfully carry
them out
competitive advantage - answer✔a set of unique features of a company and its products that are
perceived by the target market as significant and superior to those of the competition
sustainability - answer✔The ability to keep in existence or maintain. A sustainable ecosystem is
one that can be maintained
strategic planning - answer✔done by top managers
tactical planning - answer✔done by middle managers
operational planning - answer✔done by first-line managers
technical skills - answer✔the job-specific knowledge needed to perform well in a specialized
field
conceptual skills - answer✔the ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
human skills (soft skills) - answer✔the ability to work well in cooperation with other people to
get things done
historical perspective - answer✔classical, behavioral, and quantitative
scientific management - answer✔emphasized the scientific study of work methods to improve
the productivity of individual workers
(Frederick W. Taylor)
administrative management - answer✔concerned with managing the total organization
bureaucracy - answer✔Weber believed it was a rational, efficient, ideal organization based off
principles of logic
Hawthorne effect - answer✔employees worked harder if they received added attention, thought
that managers cared about their welfare and that supervisors paid special attention to them
(Elton Mayo)
Maslow's Hierarchy of Needs - answer✔(bottom to top:) physiological, safety, social, esteem,
self-actualization
theory X - answer✔-represents a pessimistic, negative view of workers
-workers are irresponsible, resistant to change, lack ambition, hate work, and want to be led
theory Y - answer✔-represents an optimistic, positive view of workers
-workers are considered capable of accepting responsibility, self-direction, self control and being
creative
systems viewpoint - answer✔-regards the organization as a system of interrelated parts-
collection of subsystems-part of the larger environment
contingency viepoint - answer✔emphasizes that a manager's approach should vary according to
the individual and the environmental situation
evidence-based management - answer✔translating principles based on best evidence into
organizational practice, bringing rationality to the decision-making process
triple bottom line - answer✔evaluates organizational performance on economic, social, and
environmental criteria
internal stakeholders - answer✔employees, owners, board of directors
ethics - answer✔the principles of right and wrong that guide an individual in making decisions
utilitarian approach - answer✔guided by what will result in the greatest good for the greatest
number of people
individual approach - answer✔guided by what will result in the individual's best long-term
interests, which ultimately are in everyone's self-interest
moral-rights approach - answer✔guided by respect for the fundamental rights of human beings
justice approach - answer✔guided by standards of equity, fairness, and impartiality
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