Post-Sales Process correct answers first phase of service process intended to help customers learn how to use products correctly. Goal of saving money, reduce resources, boost customer loyalty
Customer Service correct answers post sales process focused on enhancing the level of customer satisfac...
SCMN 3150 Final || All Correct.
Post-Sales Process correct answers first phase of service process intended to help customers
learn how to use products correctly. Goal of saving money, reduce resources, boost customer
loyalty
Customer Service correct answers post sales process focused on enhancing the level of customer
satisfaction
After-Sales Support correct answers focused on building an on-going relationship with customer.
most effective service is call center operations
customer relationship management correct answers a system for managing a company's
interactions with current and future customers
Service parts logistics correct answers management of the time critical delivery of spare parts to
end users as part of an after sales service. is a bank account saver
service parts logistics challenges correct answers low volume
infrequent activity
rapid response
long tail demand
Ways to overcome service parts logistic challenges correct answers multi-echelon fulfillment
process & great cross chain visibility
reverse logistics correct answers includes returns, manufacturing, and refurbishment. purpose of
recovering as much value as possible while minimizing environmental impact and resource
waste
minimizing the volume of returns correct answers avoidance technique, gatekeeping, leverage
technology to gain visibility
supply chain planning software correct answers provide accurate, detailed information about
issues that affect planning and development of supply chain activities. use of complex
algorithms, optimize techniques.
supply chain execution applications correct answers facilitate improved performance of day to
day tasks across the supply chain. provides greater control of costs, stronger customer service,
faster throughput
event management and visibility correct answers help manage problem scenarios and provide
accurate, timely info to ensure that the right products gets to the right place at the right time.
keeps managers informed about information across the supply chain.
, business intelligence correct answers extract key data across the supply chain and provide it for
key decision makers
cloud computing correct answers viable option for on-demand access to SC software
applications, pay as you go structure, gives information access to third party expertise.
accessible, centralized plan that prevents information time lag
mobile tech correct answers gives ready access to critical decision making information used in
all aspects of SC, enhanced visibility and communication, capture, track and report data in real
time. expensive data terminals. helps eliminate the need of paper documents
analytics correct answers vast amounts of data. can be good and bad for managers. turns useless
data into useable information
international sourcing activities correct answers preparation purchasing
production
Focuses on global scm correct answers planning, implementing, and controlling the cross-border
flows of materials, money, and information between companies in different country. BETTER,
FASTER, CHEAPER than competitors
three distinct moves correct answers initial move: gets product from origin point to exit port
international move: gets product form exit port to entry port
final move: gets the products from entry port to customer's locations
transaction channel correct answers transfer of ownership, freight control, and pay
responsibilities. selection of trade terms that allocate certain risks to each party
communication channel correct answers documentation requirements, interactions with
governments and stakeholders
distribution channel correct answers proper selection of modes, carriers, and routes
third party fees correct answers documentation prep, export packing, related charges, added to
the landed costs
sneaky costs correct answers in-transit ownership costs, warehousing expenses, costs related to
delays, damage, or lost sales
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