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Industrial Organizational Psychology Final Exam Questions and Answers Latest Update
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What is upward communication? - Answer-Communication within an organization in which the direction of communication is from employees up to management What is an attitude survey? - Answer-A form of upward communication in which a survey is conducted to determine employee attitudes about an organ...

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  • September 17, 2024
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  • 2024/2025
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  • what is upward communication answer communicati

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Industrial Organizational Psychology
Final Exam Questions and Answers
Latest Update
What is upward communication? - Answer-Communication within an organization in
which the direction of communication is from employees up to management

What is an attitude survey? - Answer-A form of upward communication in which a
survey is conducted to determine employee attitudes about an organization

What is a focus group? - Answer-An outside consultant meets with groups of current
employees to get their opinions and suggestions - information is then passed to
management

What are exit surveys? - Answer-With employees who are voluntarily leaving
organizations; gain information by listening to real reasons why employee is leaving the
organization

What are suggestion boxes? - Answer-A form of upward communication in which
employees are asked to place their suggestions in a box - allows employees to
immediately communicate their feelings in an anonymous fashion

What are third-party facilitators? - Answer-They are responsible for taking employees'
complaints or suggestions and personally working with management to find solutions

What is downward communication? - Answer-Communication within an organization in
which the direction of communication is from management to employees

What are bulletin boards? - Answer-Informal or relatively unimportant information is
posted in a public space

What are policy manuals? - Answer-An organization's rules and procedures are placed
in a manual; legally binding by court's law

What are newsletters? - Answer-Used to communicate organizational feedback and
celebrate employee success

What are the intranets? - Answer-A computer-based employee communication network
used exclusively by one organization

What is business communication? - Answer-The transmission of business-related
information among employees, management, and customers (memos, telephone calls,
email, voicemail)

, What are memos? - Answer-Most common method of business communication
because it provides detailed information to a large number of people in a short period of
time

What are telephone calls? - Answer-Both parties can hear the other's voice inflection,
easier to understand the tone of the message, but nonverbal cues are not available and
the major portion of the message is often not communicated

What is email? - Answer-The ability to easily document the sending & receiving of
communication with many people at one time - potential for quick responses (never put
anything in the message that you wouldn't want to see published)

What is the limitation of voicemail? - Answer-You're basically playing phone-tag

What are the limitations of business meetings? - Answer-Time demands can result in
negative employee attitudes

What is office design? - Answer-Large, open office space without walls - cubicles

What is interpersonal communication? - Answer-Exchange of a message across a
communication channel from one person to another

What is the pattern of communication from the sender to the receiver? - Answer-
Sender: encodes message & transmits message; receiver: receives message &
decodes message

Intended Message vs. Message Sent - Answer-Person can send unintended message -
to prevent: think about what you want to communicate, practice what you want to
communicate, learn better communication skills

Message Sent vs. Message Received - Answer-Actual words used - words can mean
one thing in one situation & something else in another, words can be vague, words can
mean different things to different people; communication channel - memo, letter, email,
etc; gender differences - men: talk about major events, tell mail points, are more direct,
use "uh-huh" to agree, are comfortable with silence, concentrate on the words spoken,
sidetrack unpleasant topics; women: talk about daily life, provide details, are more
indirect, use "uh-huh" to listen, are less comfortable with silence, concentrate on
nonverbal cues & paralanguage, focus on unpleasant topics; nonverbal cues - body
language, difficult to lie nonverbally, use of space, use of time, paralanguage, artifacts

Message Received vs. Message Interpreted - Answer-Meaning of message can change
depending on how receiver interprets message - listening skills, listening styles

What is omission? - Answer-Response to communication overload that involves the
conscious decision to not process certain types of information

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